Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Aliaga

Port Saint Lucie,FL

Summary

Adept at office administration and customer engagement, I significantly contributed towards increasing customer satisfaction at Elite Cushions. With a knack for maintaining organized, efficient workspaces and fostering strong client relationships, my skills in database entry and verbal communication have consistently contributed to the success of my team.

Experienced administrative professional ready to drive operational efficiency and streamline office functions. Known for strong organizational skills, effective communication, and team collaboration. Expertise includes managing schedules, coordinating meetings, and handling correspondence. Adaptable and reliable, with focus on achieving results in fast-paced environment.

Overview

5
5
years of professional experience

Work History

Office Administrator

Elite Cushions
01.2022 - Current
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
  • Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
  • Assisted in preparation and processing of payroll to facilitate prompt staff payments.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Bartender

Olive Garden
04.2020 - 10.2021
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Associate of Science - Biology

Indian River State College
Ft. Pierce, FL

Skills

  • Time management
  • Office administration
  • Administrative support
  • Database entry
  • Customer engagement
  • Verbal communication
  • Bookkeeping
  • Telephone reception
  • Scheduling
  • Managing office supply inventory

Timeline

Office Administrator

Elite Cushions
01.2022 - Current

Bartender

Olive Garden
04.2020 - 10.2021

Associate of Science - Biology

Indian River State College
Ethan Aliaga