Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
References
Timeline
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Ethan Amaya

Woodside,NY

Summary

Dynamic professional with a proven track record in leadership and customer service excellence, developed through roles at Socceroof and Entrepreneur with Sneaker Broker. Expertise in facility management and team collaboration drives the optimization of operational efficiency and customer satisfaction. A strategic approach to market analysis complements a strong commitment to community service and impactful work.

Overview

5
5
years of professional experience

Work History

Soccer Coach/Referee

Soccer Roof
Astoria, NY
11.2023 - Current
  • Referee soccer games
  • Coach games during birthday parties.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Guided athletes with encouragement, motivation and nutritional advice to support athletic performance and overall well-being.

Customer Service Associate

Socceroof
Long Island City, NY
10.2023 - Current
  • Greeted customers and identified their needs.
  • Provided information about products and services available to customers.
  • Processed customer orders accurately and efficiently.
  • Resolved customer inquiries in a timely manner.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed.
  • Tracked inventory levels of popular items to ensure availability for customers' orders.
  • Suggested product solutions based on individual customer needs.
  • Answered phone calls from customers promptly and courteously.
  • Provided accurate quotes for requested products or services.
  • Handled cash register operations accurately during peak times.
  • Kept work area neat, clean, and well-stocked at all times.
  • Performed additional duties as assigned by management team.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Addressed inquiries, resolved customer issues and managed customer relations.
  • Followed policies and procedures to meet or exceed established performance requirements.

Sales

Sneaker Broker
Queens, NY
01.2020 - Current
  • Analyzes footwear market to buy and sell sneakers for profit.

Volunteer

Hope for New York
Queens, NY
01.2016
  • Packaged collected canned goods for families in need during the holiday season.

Education

Bachelor of Science - Business Accountancy

StonyBrook University
Stony Brook,NY
06.2027

Skills

  • Microsoft Suite
  • Leadership
  • Team play
  • Customer Service
  • Facility Maintenance
  • Equipment management
  • Verbal and written communication
  • Facility Management
  • Team Management
  • Injury Prevention
  • Customer Support
  • Team Collaboration
  • Clerical Support
  • Employee Management
  • Stock replenishment
  • Product Merchandising
  • Product Knowledge
  • Guest Services
  • Inventory Control

Languages

  • English
  • Spanish

Hobbies and Interests

  • College Soccer Team (StonyBrook University)
  • Exercise
  • Entrepreneurial Knowledge/Skills
  • Business Management

References

References available upon request.

Timeline

Soccer Coach/Referee

Soccer Roof
11.2023 - Current

Customer Service Associate

Socceroof
10.2023 - Current

Sales

Sneaker Broker
01.2020 - Current

Volunteer

Hope for New York
01.2016

Bachelor of Science - Business Accountancy

StonyBrook University

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Ethan Amaya