Ethan Babicz
Lake In The Hills,IL
Summary
Proven leader and strategic planner, adept in team leadership and analytical skills, significantly enhanced operational efficiency at the University of Iowa Housing and Dining. Excelled in fostering teamwork, implementing innovative management strategies, and utilizing MS Office for streamlined operations. Achieved notable improvements in employee engagement and customer satisfaction, showcasing reliability and a results-driven approach.
Overview
3
3
years of professional experience
Work History
Catlett Dining Hall Student Manager
University of Iowa Housing and Dining
11.2022 - 05.2024
- Trained staff in department procedures and requirements to build cohesive and successful team.
- Managed multiple projects simultaneously while prioritizing tasks according to urgency and importance in achieving operational goals.
- Kept facility clean and neat with regular attention to maintenance demands.
- Oversaw discipline procedures, ensuring fair treatment of all parties involved while upholding established policies.
- Handled routine issues independently and coordinated solutions to complex operational and student problems.
- Organized resources to handle daily demands of dining hall operations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Actively participated in strategic planning sessions with senior leadership, providing valuable insights from a student perspective on key issues affecting the operation's success trajectory.
- Patrolled activities areas to check on students and maximize safety and security protections.
- Assisted manager with day-to-day logistics and coordinated student activities.
- Implemented effective communication channels between students, staff, and faculty to promote transparency and collaboration.
- Promoted a culture of continuous improvement through regular feedback sessions with peers and staff members alike regarding areas that required enhancement or modification.
- Empowered employees with strong base of job knowledge and necessary resources to successfully complete daily tasks.
- Increased student engagement by implementing innovative management strategies and fostering a positive learning environment.
- Conducted performance evaluations for student employees, providing constructive feedback and guidance aimed at facilitating professional growth.
Kitchen Staff
Lou Malnatis Pizzeria
06.2021 - 01.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Collaborated with team members to ensure seamless coordination during peak service hours.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients.
- Learned other teammates' work tasks to train as backup.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Ensured prompt order fulfillment by effectively prioritizing tasks during high-volume periods.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Supported head chef with accurate measuring and portioning of ingredients for consistent dish presentation and taste.
- Monitored and maintained proper spacing of food products from floor, ceiling and shelving and confirmed adequate airflow and positioning of products for optimal food safety.
- Demonstrated versatility in culinary skills by preparing a wide range of dishes across multiple cuisine types.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Plated and presented food following chef requirements.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Prepared salads and other specialty items according to customer specifications.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Maintained composure and work quality while under stress.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Trained new staff on food preparation and safety procedures.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Maintained high personal grooming standards and uniform presentation.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Pushed, pulled and transported large loads and objects.
Catlett Dining Hall Lead
University of Iowa Housing and Dining
03.2022 - 11.2022
- Oversaw food preparation and monitored safety protocols.
- Established a welcoming atmosphere in the dining hall that encouraged repeat business from satisfied customers.
- Promoted a positive work culture by fostering teamwork among staff members through team-building activities and open communication channels.
- Resolved customer complaints in a timely manner while maintaining professionalism and courtesy at all times.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized quality assurance by completing frequent line checks.
Catlett Dining Hall Associate
University of Iowa Housing and Dining
08.2021 - 03.2022
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Stocked buffet lines and clearly labeled food items with signs.
- Answered customer questions about products and services, helped locate important areas, and promoted key menu items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal choices of food.
Education
Bachelor of Science - Statistics
University of Iowa
Iowa City, IA05.2024
High School Diploma -
Huntley High School
Huntley, IL05.2020
Skills
- Teamwork and Collaboration
- Team Leadership
- Professionalism
- Organizational Skills
- Analytical Skills
- Computer Skills
- Strategic Planning
- Negotiation and Conflict Resolution
- MS Office
- Task Delegation
- Attention to Detail
- Reliability
Timeline
Catlett Dining Hall Student Manager
University of Iowa Housing and Dining
11.2022 - 05.2024
Catlett Dining Hall Lead
University of Iowa Housing and Dining
03.2022 - 11.2022
Catlett Dining Hall Associate
University of Iowa Housing and Dining
08.2021 - 03.2022
Kitchen Staff
Lou Malnatis Pizzeria
06.2021 - 01.2023
Bachelor of Science - Statistics
University of Iowa
High School Diploma -
Huntley High School
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