Ethan Baeza
College Student
WHITTIER,CA
Summary
Strong leader and problem-solver dedicated to streamlining operations by knowing staff strengths to delegate tasks and maximize proficiency. Uses independent decision-making skills, sound judgment, and knowledge of company policy and mission to positively impact company success and customer experience.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
AVID Tutor
La Mirada High School
11.2022 - Current
- Maintained records of student assessments, tutoring activities and results.
- Conducted private and group instruction to improve academic performance, enhance occupational skills and prepare for standardized tests.
- Developed positive reinforcement techniques to provide feedback to students while building individual confidence levels.
- Assisted students in developing study skills and strategies.
Guest Services Associate
PetSmart
11.2021 - 06.2023
- Maintained schedule by directing staff and delegating tasks
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed reservation system effectively, optimizing room allocation and minimizing booking conflicts.
- Streamlined check-in and check-out processes for increased efficiency and positive guest experiences.
Education
Associate of Arts - English Literature
Fullerton College
Fullerton, CA 08.2022 - Current
Skills
Academic Support
Learning Styles
Study Skills Coaching
Feedback provision
Guest Relations
Customer Service
Reservation Management
Payment handling
Timeline
AVID Tutor
La Mirada High School
11.2022 - Current
Associate of Arts - English Literature
Fullerton College
08.2022 - Current
Guest Services Associate
PetSmart
11.2021 - 06.2023