Ethan Ballester
Denver,CO
Summary
Dynamic ramp agent with extensive experience at Southwest Airlines, excelling in baggage handling and safety inspections. Proven ability to lead teams, ensuring compliance with FAA regulations while enhancing operational efficiency. Strong problem-solving skills and attention to detail contributed to seamless cargo loading and improved customer service. Looking to broaden my horizons and better my life seeking higher education.
Professional technician with high standards and focus on achieving results. Skilled in troubleshooting, repair, and preventive maintenance for variety of systems and equipment. Strong team collaborator who adapts to changing needs and ensures reliability. Known for problem-solving abilities, mechanical aptitude, and effective communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Maintenance Tech 1
Denver Housing Authority
Denver, CO
04.2025 - Current
- Conducted inspections of equipment and facilities, identifying issues for timely resolution.
- Collaborated with team members to troubleshoot mechanical problems and implement solutions.
- Developed preventive maintenance schedules that improved equipment reliability and reduced downtime.
- Trained junior technicians in safety protocols and proper use of tools and equipment.
- Assisted in inventory management of spare parts, ensuring availability for repair tasks.
- Maintained accurate records of maintenance activities, contributing to compliance and reporting requirements.
- Streamlined workflow processes, enhancing efficiency in maintenance operations across facilities.
- Operated varied hand and power tools to complete repairs.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
Ramp Agent
Southwest Airlines
Denver, CO
03.2022 - 03.2025
- Conducted thorough inspections of baggage and cargo for security compliance.
- Positioned and pushed aircraft from remote airport locations to specified areas for operation.
- Organized baggage carts for loading onto planes accurately according to airline specifications.
- Conducted daily safety inspections of ramps and runways ensuring no debris or foreign objects were present before takeoff.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Collaborated with customs and security personnel to facilitate smooth cargo inspections.
- Connected electrical power units and service hoses to aircraft.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
- Resolved issues related to misplaced or lost baggage.
- Operated ground support equipment, such as tugs, conveyor belts, and forklifts.
- Updated and maintained accurate records of baggage and cargo handling activities.
- Worked in various weather conditions to ensure continuous airport operations.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated equipment to support on-ground operations in between flights.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers in finding their lost luggage at baggage claim areas.
- Operated a variety of motorized vehicles such as tugs, belt loaders, forklifts, safely and efficiently around airport premises.
- Monitored and reported any irregularities in baggage or cargo, such as damaged goods.
- Coordinated with pilots, cabin crew, and airport staff to maintain on-time departures and arrivals.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
- Operated ground support equipment for efficient aircraft movement and turnaround.
Lead Ramp Agent
Menzies Aviation
Denver, CO
10.2021 - 02.2022
- Ensured compliance with Federal Aviation Administration (FAA) regulations and safety standards.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Inspected cargo for proper tagging, labeling, weight distribution and hazardous materials.
- Secured items in truck by strapping over protective padding.
- Operated large vehicles, forklifts and pallet jacks to transport multiple freight loads.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Enforced safety procedures while directing ground personnel in the safe operation of equipment.
- Assisted in de-icing aircraft and removing snow or debris from operational areas.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Collaborated with customs and security personnel to facilitate smooth cargo inspections.
- Managed a team of ramp agents by providing guidance, feedback, training and support when needed.
- Maintained clear communication with team members and supervisors using radios and hand signals.
Education
High School Diploma -
Vista Peak Preparatory
Denver, CO06.2019
Associate of Arts - Buisness Management
Colorado Technical University
Colorado Springs, CO01-2028
Skills
- Baggage handling
- Ground support equipment
- Safety inspections
- Cargo loading
- Hazardous materials
- Aircraft positioning
- Customer service
- Problem solving
- Equipment maintenance
- Network troubleshooting
- System diagnostics
- Computer assembly
- Technical support
- Attention to detail
- Hardware repair
- User training
- Computer configurations
- Hardware and software installation
- Preventive Maintenance
- Mechanical troubleshooting
- Hand and power tools
- Electrical troubleshooting
- Parts replacement
- Equipment installation
- Hand tools expertise
Certification
- Life Insurance License- Good til 2027
Languages
English
Native or Bilingual
Interests
- Avid Reader
- Electronics and Circuit Building
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Fashion and Style
- I like working with my hands and fixing things
- Animal Care
- Building computers
Timeline
Maintenance Tech 1
Denver Housing Authority
04.2025 - Current
Ramp Agent
Southwest Airlines
03.2022 - 03.2025
Lead Ramp Agent
Menzies Aviation
10.2021 - 02.2022
High School Diploma -
Vista Peak Preparatory
Associate of Arts - Buisness Management
Colorado Technical University
Activities
- Love building computers and have an all-around passion for technology.
- I am a massive sports fan and love having conversations with people whether I know them or not about anything sports, which I believe has allowed me to be a very well-spoken person around customer service settings.