Ethan Benoff

Responsible for creating and managing business process documentation including modeling and digitizing processes to enable enterprise capability to deliver Business Architecture solutions. Directly responsible for using a collaborative approach to digitizing business processes. Enables and supports design thinking and process and decision modeling using BPMN compliant methodologies and tools. Integrates process modeling into organizations risk management resilience framework. Effective process documentation supports process reimagination and delivers best in class client experience by incorporating customer journeys across product portfolio. Able to apply deep process design experience with BPM and other technologies to document and keep process libraries current.

My Primary Responsibilities:

• Applying business management skills to understand the organizational structure and the business activities and processes
• Analyzing current state of product offering, defining business processes, codifying business rules by demonstrating innovative design tools and methodologies such as business process modeling and domain modeling
• Responsible for collecting, organizing, correlating, and producing models to describe the artifacts, principles, frameworks and strategies
• Aligning with management to prioritize business and information needs
• Communicate effectively, both orally and written, to varied levels of the organization to include technical personnel, business managers, and senior leadership
• Conducting interviews with subject matter experts (functional/technical), sponsors, and participating organizations prior to and during business architecture development
• Demonstration of business analysis and/or improvement in execution skills necessary to provide business-engineering, analytical, and architectural services to transition business requirements into enterprise solutions
• Building architecture models/artifacts that provide mappings between users, systems, platforms and business functions
• Developing business and infrastructure architectures consisting of current and reimagined architecture models
• Deeply experienced with BPMN 2.0
• Aligning risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

• Designed and developed enterprise governance policies and processes for Business Architecture's modernization tool platform
• Led Business Architecture Reimagination program for entire suite of Asset Services products
• Designed and built DTCC's CoE
• Established firm wide process inventory, process architecture, and process taxonomy
• Created PRC (Process Risk and Control) hierarchy and assigned Process and Control Owners
• Developed and led firm-wide BPMN 2.0 Training (Live and asynchronous)
• Analyzed and communicated critical business insights driven via metamodel design and reporting in Mega HOPEX
• Led BA project teams through DTCCs Reimagination Process

• Provided Leadership and program management related to the Data Workstream for the Consent Order
• Led, influenced, drove, and set approach and strategy, within global frameworks; Led elements of global programs
• Contributed to the direction and strategy of the wider project team
• Skillfully engaged with all levels of leadership within USPB and across broader global programs.
• Evaluated impacts of all workstream milestones and develops a clear path forward then executes on that plan.
• Oversaw progress toward completion of activities and ultimately completion of the CO milestones related to the Data Workstream.
• Clearly reported program status and associated risks; escalated issues and defines path to green.
• Build and maintain strong working relationships with other NAM workstream leads and Transformation project owners.
• Appropriately assessed risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

• Collaborated with upper management to drive strategy and implement new processes.
• Analyzed and assessed functional and organizational activities.
• Optimized core processes to improve business performance and operational agility.
• Assessed business processes and identified ways to boost improvement.
• Analyzed data to identify root causes of problems and recommend corrective actions.
• Collaborated with stakeholders to identify business needs and data sources.
• Developed customized reports, summarizing and presenting data in visually appealing format.

• Built rapport with customers and maintained loyalty by providing fast, knowledgeable service.
• Secured on-time payments and collected on delinquent accounts with tailored payment plans.
• Evaluated customers' potential needs to make appropriate recommendations.
• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Leveraged CRM to collect, organize and manage sales data and customer information.

• Secured competitor business via strategic marketing, service programs and promotions.
• Negotiated profitable proposals with major companies, securing long-term accounts worth over $250k annually.
• Coordinated full sales lifecycle from proposal development to closings and follow-up.
• Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.