Ethan Bourque
Baton Rouge,LA
Overview
4
4
years of professional experience
Work History
IT Help Desk Analyst
Gordon Mckernan Injury Attorneys
Baton Rouge, LA
11.2021 - Current
- Technical Support: Responding to questions and issues from users via phone, emails, and in-person meetings. Providing assistance and troubleshooting for hardware, software, and network-related problems.
- Ticket Management: Utilizing a ticketing system, to ensure that each ticket is documented and tracked through to a resolution. This includes prioritizing tickets based on severity and impact on daily operations.
- User Training and Education: Providing training to users on how to use our hardware and software correctly through in person explanations and documentation. Also offering tips for troubleshooting common issues independently.
- Account Management: Assisting users with resetting passwords and unlocking accounts. As well as mild experience creating user accounts and assigning permissions.
- Collaboration: Working with our IT Team
Team Member
Chick-fil-A
Baton Rouge, LA
06.2020 - 11.2021
- Customer Service
- Teamwork
- Communication Skills
- Problem Solving
- Attention to Detail
- Willingness to learn
- Multitasking
Education
Associate in Occupational Studies Information Technology - Information Technology
ITI Technical College
Baton Rouge, LA08-2023
Skills
- Familiarity with Microsoft 365 Applications
- Experience utilizing ticket systems
- Technical Documentation
- Verbal communication
- Effective interpersonal capabilities
- Multitasking skills
- Experience being apart of large-scale projects
- Organization skills
- Ability to work alongside a team
Timeline
IT Help Desk Analyst
Gordon Mckernan Injury Attorneys
11.2021 - Current
Team Member
Chick-fil-A
06.2020 - 11.2021
Associate in Occupational Studies Information Technology - Information Technology
ITI Technical College
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