Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
TruckDriver
Ethan  Boyce

Ethan Boyce

Billings,MT

Summary

I am Able and willing to move/ lift heavy objects. I have a Proven track record of enhancing customer satisfaction and safety at Norco, adept in optimizing delivery routes and resolving service issues. Skilled in load securement and maintaining strong professional relationships, I boosted productivity and decreased customer dissatisfaction by a significant margin. Demonstrates a strong work ethic and mechanical aptitude, ensuring excellence in commercial driving and equipment operation.

Overview

6
6
years of professional experience
1
1
Certification

Work History

CDl Route Driver

Norco
03.2023 - 05.2024
  • Enhanced customer satisfaction by resolving service issues promptly and professionally.
  • Conducted driver ride-alongs and observations to evaluate and improve driver performance.
  • Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
  • Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
  • Visited customers and customer sites to evaluate and resolve safety issues.
  • Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
  • Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
  • Received, counted and inspected inventory for delivery.
  • Promoted company values through consistent demonstration of commitment to excellence during daily operations.
  • Inspected and loaded delivery trucks and picked up customer returns.
  • Maintained strong professional relationships with clients through effective communication and problem-solving skills.
  • Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
  • Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
  • Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
  • Decreased customer dissatisfaction Number% by providing on-time or ahead of schedule delivery.

Production Technician

Norco
06.2022 - 04.2024
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Performed setup of production equipment to establish optimal performance.
  • Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
  • Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
  • Promptly documented and reported all defective equipment and hazardous conditions.
  • Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.

Tire Technician

Quality Tire
06.2018 - 04.2020
  • Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
  • Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
  • Assisted in quality control measures by performing routine inspections of products against established standards.
  • Performed setup of production equipment to establish optimal performance.
  • Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
  • Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
  • Promptly documented and reported all defective equipment and hazardous conditions.
  • Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.

Subcontractor

Trail Head Home Improvement
04.2020 - 05.2022
  • Built and designed buildings and structures according to blueprints
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
  • Collaborated with cross-functional teams to ensure seamless project execution and delivery.
  • Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
  • Delivered high level of service to all customers and effectively resolved issues.
  • Worked closely with homeowners to ascertain specifics of project.
  • Worked closely with general contractor on completion of punchlist tasks.

Education

High School Diploma -

Billings Central Catholic Highschool
Billings, MT
04.2019

Skills

  • Strong Work Ethic
  • Safe Driving Practices
  • Logbook management
  • Load securement knowledge
  • Flexible schedule availability
  • Accurate record keeping
  • Freight Documentation
  • Basic mechanical aptitude
  • Preventive maintenance understanding
  • Order picking and processing
  • Commercial driving
  • Equipment Operation
  • Commercial material transportation

Certification

Class B CDL

MSHA training

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CDl Route Driver

Norco
03.2023 - 05.2024

Production Technician

Norco
06.2022 - 04.2024

Subcontractor

Trail Head Home Improvement
04.2020 - 05.2022

Tire Technician

Quality Tire
06.2018 - 04.2020

High School Diploma -

Billings Central Catholic Highschool
Ethan Boyce