Ethan Boyce
Billings,MT
Summary
I am Able and willing to move/ lift heavy objects. I have a Proven track record of enhancing customer satisfaction and safety at Norco, adept in optimizing delivery routes and resolving service issues. Skilled in load securement and maintaining strong professional relationships, I boosted productivity and decreased customer dissatisfaction by a significant margin. Demonstrates a strong work ethic and mechanical aptitude, ensuring excellence in commercial driving and equipment operation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CDl Route Driver
Norco
03.2023 - 05.2024
- Enhanced customer satisfaction by resolving service issues promptly and professionally.
- Conducted driver ride-alongs and observations to evaluate and improve driver performance.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Managed end-of-day check-in process to capture and communicate key service, safety and equipment issues.
- Visited customers and customer sites to evaluate and resolve safety issues.
- Enhanced route efficiency by consistently analyzing and optimizing delivery routes.
- Increased safety awareness by conducting regular vehicle inspections and adhering to traffic regulations.
- Received, counted and inspected inventory for delivery.
- Promoted company values through consistent demonstration of commitment to excellence during daily operations.
- Inspected and loaded delivery trucks and picked up customer returns.
- Maintained strong professional relationships with clients through effective communication and problem-solving skills.
- Boosted productivity through proficient use of GPS devices and other navigational tools for efficient route planning.
- Managed time effectively to accommodate both regular stops as well as ad-hoc requests from clients along the delivery route.
- Collaborated with team members to ensure seamless coordination of pick-ups and deliveries, resulting in improved customer service.
- Decreased customer dissatisfaction Number% by providing on-time or ahead of schedule delivery.
Production Technician
Norco
06.2022 - 04.2024
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
Tire Technician
Quality Tire
06.2018 - 04.2020
- Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
- Assisted in quality control measures by performing routine inspections of products against established standards.
- Performed setup of production equipment to establish optimal performance.
- Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
- Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
Subcontractor
Trail Head Home Improvement
04.2020 - 05.2022
- Built and designed buildings and structures according to blueprints
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Implemented changes requested by designers, owners, or inspectors to conform to specifications or updated demands.
- Collaborated with cross-functional teams to ensure seamless project execution and delivery.
- Managed site preparation and cleanup efforts, maintaining safe working conditions throughout the duration of the project.
- Delivered high level of service to all customers and effectively resolved issues.
- Worked closely with homeowners to ascertain specifics of project.
- Worked closely with general contractor on completion of punchlist tasks.
Education
High School Diploma -
Billings Central Catholic Highschool
Billings, MT04.2019
Skills
- Strong Work Ethic
- Safe Driving Practices
- Logbook management
- Load securement knowledge
- Flexible schedule availability
- Accurate record keeping
- Freight Documentation
- Basic mechanical aptitude
- Preventive maintenance understanding
- Order picking and processing
- Commercial driving
- Equipment Operation
- Commercial material transportation
Certification
Class B CDL
MSHA training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
CDl Route Driver
Norco
03.2023 - 05.2024
Production Technician
Norco
06.2022 - 04.2024
Subcontractor
Trail Head Home Improvement
04.2020 - 05.2022
Tire Technician
Quality Tire
06.2018 - 04.2020
High School Diploma -
Billings Central Catholic Highschool
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