Ethan Buhain

• Created dynamic marketing materials for several University Gallery Shows
• Worked with internationally renown artists creating marketing and branding materials for exhibits, including social media posts, logo design, curatorial panels, digital advertisements, billboards, etc.
• Devised strategic approaches for highlighting important focal points in each design.
• Worked with technical teams to effectively incorporate lighting, sound and other features.
• Conceptualized creative designs for print materials, banners, and signs.
• Conceptualized unique logo designs for new exhibits, establishing strong visual identities that resonated with target markets.

• Cooperated with coworkers to improve customer experience and manage storefront.
• Exercised composure under pressure and in escalated customer service scenarios.
• Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
• Opened and closed the establishment on the basis of the standards provided by management.
• Illustrated graphics and utilized typography to advertise products
• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
• Resolved customer complaints promptly, maintaining a high level of customer satisfaction and brand reputation.
• Supervised employees and oversaw quality compliance with company standards for food and services.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Set positive example for team members by providing high-quality, efficient service.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Mentored junior employees to improve performance, food safety, and customer service.
• Maintained current knowledge of all team position requirements.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

• Handled scheduling of employees to create suitable working times.
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• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
• Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.

This job was for a photo shoot Facebook account with “unicorns”. My contributions garnered significant profit and had me handling customers as well as posting beneficial content.

• Increased customer engagement through social media.