Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Byron

Watervliet,NY

Summary

Self-motivated leader bringing proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.

Overview

5
5
years of professional experience

Work History

Call Center Supervisor

Spectrum
12.2022 - Current
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Streamlined call center operations for increased efficiency by implementing new scheduling and workforce management strategies.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Maximized employee retention, fostering a supportive work environment and offering growth opportunities.
  • Increased first-call resolution rates by equipping agents with comprehensive knowledge of products and services.
  • Collaborated with other departments for seamless coordination in addressing customer concerns, resulting in faster issue resolution.

Assistant Bank Manager

Trustco Bank
01.2021 - 12.2022
  • Streamlined banking operations by implementing efficient processes and procedures.
  • Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
  • Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
  • Mentored junior staff members, fostering professional development and growth within the team.

Customer Service Cashier

Price Chopper
03.2019 - 01.2021
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

Business Administration And Management

Hudson Valley Community College
Troy, NY
05.2022

Skills

  • Information tracking
  • Training Management
  • Call Monitoring
  • Coaching and Mentoring
  • Activity Planning
  • Team building
  • Critical Thinking
  • Organizational Skills
  • Multitasking Abilities

Timeline

Call Center Supervisor

Spectrum
12.2022 - Current

Assistant Bank Manager

Trustco Bank
01.2021 - 12.2022

Customer Service Cashier

Price Chopper
03.2019 - 01.2021

Business Administration And Management

Hudson Valley Community College

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Ethan Byron