Ethan Cale
2120 S Highland Dr, Salt Lake City, UT 84106,UT
Summary
Proven track record in enhancing brand visibility and customer satisfaction at Upwork through expert problem-solving and advanced front-facing communication. Executed digital marketing strategies and quality assurance, achieving significant project delivery improvements. Excelled in teamwork and collaboration, fostering professional development and streamlining processes for efficiency.
Overview
6
6
years of professional experience
Work History
Social Media Engagement Specialist
Upwork
10.2021 - 07.2024
- Managed multiple social media platforms for diverse audiences, resulting in increased brand visibility.
- Front facing representation to enhance and maintain brand voice.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals.
- Streamlined project delivery processes, reducing completion times significantly.
- Implemented and maintained customer feedback systems to inform product development and client satisfaction.
- Analyzed engagement data to identify trends and adjust marketing strategies accordingly.
- Facilitated workshops for professional development of junior staff members.
- Boosted company's online presence by implementing a comprehensive digital marketing strategy.
- Led quality assurance efforts, maintaining high standards for professional communication with clients.
- Restructured customer service process, ensuring quick response times.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Improved team collaboration by initiating regular strategy meetings.
- Gathered, organized and input information into digital databases.
- Wrote and created content for various topics and mediums.
- Generated reports detailing findings and recommendations.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Review Moderator
G2 Crowd
05.2019 - 11.2019
- Developed guidelines and best practices for maintaining a respectful, professional tone in online discussions.
- Reviewed and approved content submissions according to established policies, ensuring quality control across all channels.
- Identified opportunities for cross-promotion with other online communities, driving increased traffic and engagement.
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Maintained strict adherence to confidentiality standards when handling sensitive user information or disputes involving personal matters.
- Streamlined the reporting process for offensive or inappropriate content, enabling faster response times from moderators.
- Leveraged analytics tools to monitor site activity levels and optimize resource allocation during peak periods of use.
- Drove accuracy of content through careful proofreading and fact-checking.
Screen Print Operator
Interform of Centerville
05.2019 - 05.2019
- Continuously sought opportunities for professional development through attending industry workshops and training sessions, ensuring up-to-date knowledge on best practices in screen printing operations.
- Troubleshot issues with machinery promptly, mitigating prolonged downtime periods due to malfunctions or errors.
- Ensured accurate color matching and registration for high-quality prints by closely monitoring the printing process.
- Increased output consistency by performing routine calibration checks on screen print equipment.
Product Specialist
Fastsigns
03.2018 - 04.2019
- Assisted with demonstrations of signage and promotional materials.
- Produced and installed various marketing materials for clients
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Optimized inventory management, ensuring timely availability of products for customers.
- Researched product's technical specifications and accurately communicated information.
- Implemented quality control measures for product enhancements, ensuring high standards and customer satisfaction.
- Conducted training sessions for sales and customer service teams, enhancing product knowledge.
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
No Degree - Psychology
Utah State University
Logan, UTHigh School Diploma -
Bavel High School
Glasgow, KY05.2016
Skills
- Advanced Communication
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Interpersonal Communication
- Continuous Improvement
- Reliability
- Relationship Building
- Active Listening
Accomplishments
- Eagle Scout
- Finished writing a novel, working on getting it published
- Two more novels in progress
Languages
Spanish
Limited Working
Timeline
Social Media Engagement Specialist
Upwork
10.2021 - 07.2024
Review Moderator
G2 Crowd
05.2019 - 11.2019
Screen Print Operator
Interform of Centerville
05.2019 - 05.2019
Product Specialist
Fastsigns
03.2018 - 04.2019
No Degree - Psychology
Utah State University
High School Diploma -
Bavel High School
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