Ethan Campbell
Shawnee
Summary
Collaborative leader skilled at developing and strengthening relationships with key business partners, peers, suppliers, and all levels of leadership. Organized professional with superior work ethic and positive attitude.
Overview
10
10
years of professional experience
Work History
Store Manager
Forever 21
05.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Forever 21
11.2017 - 05.2024
- Scheduled employees for shifts, considering preferences and managed requests for time off
- Provided feedback to associates regarding work performance on an ongoing basis
- Tracked inventory and ordered supplies and change orders according to corporate guidelines to maximize sales and maintain store appearance
- Developed opening and closing procedures and daily store operations including cash handling, inventory counts, deposits, crisis management, and shift procedures
- Interacted with disgruntled customers to assist them with store credits, returns, and employee/store feedback
- Managed the store's closure including liquidation of merchandise and fixtures, coordinated bulk item disposition, cooperated with mall management regarding lease terms, and processed human resource documents
Assistant Store Manager
Forever 21
03.2022 - 08.2023
- Received and organized new merchandise, reconciling items against invoices, and labeling/pricing merchandise on the salesfloor
- Created clothing displays using mannequins, tables, shelves, and racks
- Handled customer complaints by listening to grievances and correcting issues
- Directed all hiring processes including interviewing, onboarding, and training
- Maintained monthly audits to ensure compliance with company standards regarding loss prevention and safety
Assistant Store Manager
Forever 21
07.2019 - 03.2022
- Received and organized new merchandise, reconciling items against invoices, and labeling/pricing merchandise on the salesfloor
- Created clothing displays using mannequins, tables, shelves, and racks
- Handled customer complaints by listening to grievances and correcting issues
- Directed all hiring processes including interviewing, onboarding, and training
- Maintained monthly audits to ensure compliance with company standards regarding loss prevention and safety
Store Lead/Key Holder
Forever 21
11.2017 - 07.2019
- Responsible for returning sales merchandise to the sales floor
- Ensured that merchandise was organized, straightened, and accessible to customers
- Executed opening and closing procedures including accuracy of cash drawers and nightly deposits
- Processed received inventory and prepared merchandise to be pushed to the sales floor
Store Associate
Chips Chocolate Factory
10.2014 - 11.2017
- Computed sales prices, total purchases, and processed payments
- Operated cash register by processing cash and credit card payments
- Administered all point of sale opening and closing procedures
- Product manufacturing (confections)
- Store key holder
Education
High School Diploma -
Staley High School
Kansas City, MO01.2015
Skills
- Team Oriented
- Proficient in POS Systems
- Problem Analysis/Resolution
- Results Driven
- Effective Communication
- Highly Organized
- Listening Skills
- Customer Centric
Timeline
Store Manager
Forever 21
05.2024 - Current
Assistant Store Manager
Forever 21
03.2022 - 08.2023
Assistant Store Manager
Forever 21
07.2019 - 03.2022
Store Manager
Forever 21
11.2017 - 05.2024
Store Lead/Key Holder
Forever 21
11.2017 - 07.2019
Store Associate
Chips Chocolate Factory
10.2014 - 11.2017
High School Diploma -
Staley High School
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