Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
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Ethan Cantu

San Jacinto

Summary

Detail-oriented and highly organized Administrative Support Coordinator with a strong background in inventory management, logistics, and process optimization. Experienced in leveraging SAP, Excel, and warehouse management systems (WMS) to maintain operational efficiency, track inventory, and ensure compliance across various departments. Adept at analyzing inventory discrepancies, coordinating damage billing, and managing large-scale fleet tracking. Proven ability to collaborate with cross-functional teams, streamline processes, and improve data accuracy for operational success. In the Administrative Support Coordinator role at WillScot, played a key role in managing modular unit inventory, overseeing off-renting processes, and conducting detailed inspections for returned fleet assets. Utilized SAP and digital work order systems to document damages, input unit attributes, and generate damage billing reports. Created comprehensive floor plans in 3D software, maintained fleet tracking spreadsheets for 1,200+ modular buildings, and ensured accurate unit attributes were recorded across multiple platforms. Managed safety compliance records, including FLHA documentation, equipment inspections, and regulatory audits, ensuring adherence to operational and safety standards. Additionally, collaborated with branch managers, coordinators, and field supervisors to facilitate seamless communication regarding fleet movement, compliance updates, and customer billing processes. Consistently recognized by the Branch Operations Manager, supervisors, and colleagues for exceptional performance and dedication. Earned multiple awards through the Ready-To-Go Point System, a workplace recognition program where points can be redeemed for rewards such as tools, vacations, and gift cards. Demonstrated a strong work ethic, attention to detail, and a commitment to excellence, earning the trust and appreciation of leadership and peers. As an Inventory Analyst at Boardriders, leveraged SAP to adjust stock levels, perform financial reconciliations, and track product movement throughout the warehouse. Conducted cycle counts, restocks, and inventory audits, ensuring 99%+ inventory accuracy. Utilized transaction codes in SAP to pinpoint lost inventory, tracing movement across picking, packing, driver collection, and warehouse operations. Created detailed tracking reports in Excel to analyze stock discrepancies, trends, and supply chain efficiency. Worked closely with e-commerce operations and procurement teams to optimize inventory levels and reduce shrinkage. Previous roles in warehouse operations, learning development, and customer service have strengthened problem-solving skills, leadership abilities, and process improvement expertise. Experience at Nordstrom Rack, Amazon, and Carl's Jr. has built a strong foundation in workflow optimization, customer service, and team training. Passionate about operational efficiency, inventory control, and leveraging technology to enhance business performance and logistics management. Seeking opportunities to apply expertise in administration, inventory management, and process optimization to drive success in a dynamic environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrative Coordinator

WillScot
08.2023 - Current
  • Managed the off-renting process, ensuring a seamless transition of modular units from customer rental to branch inventory using SAP
  • Managed detailed unit records, including state codes, load capacities, roof structures, flooring types, wall compositions, tire count, and building height across multiple states (California, Nevada, Arizona, Utah)
  • Created 3D digital floorplans using 3D Home Architect software for single-unit and multi-unit modular building complexes, ensuring accurate layout documentation for future rentals and sales
  • Collaborated with branch coordinators and operations managers to finalize and dispatch damage invoices with supporting images to customers
  • Used Salesforce and SAP to track damage work orders, billing records, and customer history, ensuring transparent communication between branch and customer
  • Conducted fleet inventory audits for over 1,200 modular buildings, creating a highly accurate Excel tracker to streamline unit location identification
  • Conducted thorough inspections of returned modular buildings, documenting unit attributes, damages, and compliance requirements
  • Maintained an Excel-based inventory tracking system for over 1,200 modular buildings, ensuring precise location and availability
  • Performed quarterly fleet inventory audits, verifying unit attributes in SAP and Salesforce for accurate asset tracking
  • Created and maintained Excel files for multi-unit complexes, tracking child serial numbers, attributes, and floorplans for efficient sales and rental management
  • Developed and implemented an Excel tracker for fleet movement, enabling quick identification of units needing updates or repairs
  • Managed fleet compliance and data integrity, ensuring accuracy in SAP attributes such as state codes, roof load, wind load, and floor load ratings
  • Conducted detailed inspections of modular units, examining interior and exterior components, including axles, tires, frames, walls, ceilings, electrical panels, HVAC systems, and plumbing
  • Identified and documented structural and electrical damages, ensuring all findings were supported by detailed imaging and SAP work orders
  • Created 3D architectural floorplans for modular units, integrating them into digital tracking systems for accurate record-keeping
  • Inspected and documented DSA classroom buildings returning from school districts, ensuring compliance with state regulations
  • Performed AC unit inspections, imaging filters and internal components to assess maintenance needs and customer billing
  • Utilized SAP and damage billing applications to generate accurate damage cost estimates, ensuring fair and transparent customer invoicing
  • Drafted and edited damage bill letters, coordinating with branch coordinators and operations managers to finalize customer communications
  • Maintained unit imaging systems, organizing detailed photos and floorplans for customer reference and internal documentation
  • Collaborated with branch teams to ensure damage documentation met compliance and financial accuracy standards before customer billing
  • Managed and organized branch safety documentation, including FLHA tracking for 70+ employees daily using a custom Excel spreadsheet
  • Conducted annual safety inspections for equipment such as forklifts, scissor lifts, tow motors, and service trucks, ensuring compliance with regulatory standards
  • Reviewed and highlighted incomplete or vague safety documents, escalating concerns to supervisors for corrective action
  • Maintained digital and physical safety binders, ensuring audit readiness for FLHA, bottle jack, and ladder inspections
  • Developed an Excel-based tracking system for modular unit locations, improving retrieval efficiency and accuracy in backyard fleet management
  • Created PowerPoint training modules to standardize and streamline the off-rent inspection process for team members
  • Designed an overhead CAD-style layout of power poles within the branch to enhance safety awareness and planning
  • Utilized Microsoft Teams, Outlook, Excel, SharePoint, Nitro Pro, and Adobe for seamless documentation and reporting
  • Implemented a SAP-based system for tracking material usage, managing purchase orders for branch supplies such as safety gloves, knives, and materials
  • Provided technical support and training to team members on SAP, Excel, and digital tools, improving operational efficiency
  • Assisted supervisors and operations teams with administrative tasks, documentation reviews, and compliance checks
  • Acted as a liaison between field service teams and management, ensuring safety documents and equipment reports were up to date
  • Maintained temperature logs, paint inventory records, and unit imaging databases, ensuring regulatory compliance
  • Led the off-renting process, ensuring modular buildings were efficiently transitioned from customer rental status to branch inventory within SAP
  • Performed quarterly physical inventory checks, cross-referencing unit attributes with SAP and Salesforce for data accuracy and operational efficiency
  • Created and maintained an Excel file dedicated to tracking multi-unit complexes, integrating child serial numbers, unit details, and floorplans for branch-wide visibility
  • Developed an Excel-based fleet movement tracker, allowing quick identification of units needing maintenance, damage assessments, or SAP attribute updates
  • Performed comprehensive interior and exterior inspections of modular units, examining: Axles, tires, and structural integrity (frame, walls, ceilings), Interior materials (paneling, vinyl-covered paneling, gypsum), Electrical components (panel boxes, lighting, wiring), Plumbing fixtures (bathrooms, sinks, drainage systems), Doors and windows (exterior/interior condition, sealing, damage), HVAC units (filter inspections, imaging, and reporting
  • Documented all damages through a tablet-based work order system, seamlessly integrating reports into SAP for accurate processing
  • Conducted AC filter inspections, capturing and uploading images for maintenance tracking and customer billing reconciliation
  • Generated, edited, and reviewed damage bill letters to reflect accurate pricing for materials and labor before submission to customers
  • Maintained a unit imaging database, ensuring that detailed inspection photos and floorplans were readily accessible for damage billing and future tracking
  • Ensured all damage billing processes aligned with company policies, avoiding disputes and maximizing revenue recovery for repairs
  • Pulled fleet data from SAP, identifying units requiring attribute updates, maintenance, or reassignment
  • Re-stenciled unit serial numbers and dimensions when incorrect, ensuring accuracy for inventory control and fleet tracking
  • Verified state compliance attributes for modular units, updating SAP with roof load, wind load, floor load, and additional structural data
  • Managed safety documentation for the branch, including: FLHA daily safety records for 70+ field employees, Annual/Monthly inspections (bottle jack, ladder, forklift, scissor lift, tow motor, field service trucks)
  • Created and maintained an Excel tracking system for FLHA submissions, identifying incomplete, vague, or non-compliant documentation and escalating concerns to supervisors
  • Organized and uploaded inspection reports into digital safety databases, ensuring audit readiness
  • Maintained an on-site safety binder, housing all compliance records, equipment inspections, and safety procedures
  • Utilized Microsoft Teams, Outlook, Excel, SharePoint, Nitro Pro, Adobe, SAP, Salesforce, and proprietary unit imaging systems for daily operations
  • Acted as a key liaison between field service teams, supervisors, and branch operations managers for fleet inspections, damage billing, and safety compliance
  • Provided administrative support for branch supervisors, assisting in documentation management, safety reporting, and procedural updates
  • Managed paint tracking logs for VOC paint entering and exiting the branch, ensuring compliance with safety and environmental regulations
  • Supported branch-wide operational initiatives, taking on additional responsibilities as needed to improve efficiency

Inventory Analyst

Boardriders
12.2021 - 08.2023
  • Managed and optimized warehouse inventory using SAP and WMS, ensuring accurate tracking of stock levels, cycle counts, and goods movements
  • Managed financial adjustments in SAP, ensuring that all added or removed stock quantities were accurately recorded with correct pricing and cost allocations
  • Conducted root-cause analysis for stock discrepancies, identifying operational gaps in receiving, picking, packing, and shipping processes that led to missing inventory
  • Conducted inventory bin checks and stock audits, reporting findings to e-commerce operations to enhance supply chain accuracy
  • Utilized Excel and reporting tools to analyze inventory trends, discrepancies, and restock needs, helping leadership make data-driven decisions
  • Oversaw daily inventory cycle counts, identifying and resolving discrepancies to maintain data integrity
  • Coordinated with procurement and vendor teams to balance supply levels, preventing overstock or shortages
  • Supported year-end full physical inventory counts, compiling and communicating results to inventory managers for reconciliation
  • Developed and implemented inventory tracking reports, providing senior leaders with actionable insights into stock levels and movement
  • Collaborated with supply chain teams to reduce obsolescence risks and optimize inventory turnover
  • Assisted in supply chain management initiatives, maintaining open communication between departments for smoother operations
  • Implemented strategies to improve inventory security and minimize losses by identifying inefficiencies in warehouse processes
  • Investigated inventory shrinkage and discrepancies, working closely with cross-functional teams to determine root causes and implement corrective actions
  • Maintained and monitored goods audit reports, stock adjustments, and warehouse transfers within SAP and QSP systems
  • Assisted E-commerce operations by conducting restocks, verifying bin accuracy, and ensuring online order fulfillment met demand
  • Worked closely with warehouse management teams to develop best practices for efficient inventory handling and storage
  • Provided inventory performance reports to senior leadership, presenting insights on warehouse efficiency, turnover rates, and stock accuracy
  • Implemented inventory reconciliation procedures, reducing discrepancies between physical and system-based inventory
  • Trained new employees on inventory procedures, SAP usage, and cycle count best practices
  • Developed standard operating procedures (SOPs) for SAP inventory transactions, ensuring proper documentation and best practices across the warehouse team
  • Generated SAP reports to analyze inventory trends, shrinkage, and movement inefficiencies, providing leadership with data-driven insights for operational improvements
  • Performed warehouse-wide inventory reconciliation, comparing physical counts with SAP records, identifying discrepancies, and making necessary adjustments to align system data with real-time stock levels
  • Used SAP to verify product locations throughout the warehouse, cross-referencing movement history, order transactions, and transfer logs to maintain inventory accuracy
  • Pinpointed lost inventory locations by reviewing SAP transaction codes, following the entire stock movement process from receiving to outbound shipments
  • Investigated missing or misplaced inventory by analyzing SAP movement transactions, tracing product flow across departments, including warehouse operations, packing, picking, and driver collection processes
  • Tracked and updated inventory levels in SAP, ensuring that stock levels accurately reflected warehouse operations and system records

Warehouse Lead

Nordstrom Rack
03.2021 - 12.2021
  • Processed and fulfilled orders efficiently, ensuring timely picking, packing, and shipping of merchandise
  • Used warehouse management software (WMS) to track inventory movement, ensuring real-time stock updates
  • Scanned, labeled, and stocked merchandise accurately, reducing errors and improving warehouse efficiency
  • Assisted in inventory replenishment and restocking, ensuring optimal shelf organization and accessibility
  • Operated pallet jacks and forklifts to transport goods safely and efficiently across warehouse zones
  • Conducted routine inventory checks to identify missing or misplaced items, reducing shrinkage and stock loss
  • Organized warehouse spaces to maximize storage capacity and improve workflow efficiency
  • Ensured compliance with safety and quality standards, reducing workplace accidents and maintaining a clean, hazard-free environment
  • Supported warehouse team with product transfers, stock adjustments, and incoming shipment processing
  • Assisted supervisors in tracking damaged or defective merchandise, ensuring proper reporting and resolution
  • Cooperated with other departments throughout organization when needed in order to achieve desired results
  • Ensured accuracy of inventory records and maintained accurate stock levels in the warehouse
  • Scanned products to provide accurate tracking within warehouse management system
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently
  • Completed daily document logs to track shipments and inventory
  • Demonstrated great teamwork skills with staff members involved in production and transport
  • Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives
  • Kept work areas clean, neat and organized for optimal productivity and worker safety
  • Read orders to verify attributes and quantities of merchandise
  • Read orders to obtain item numbers and located merchandise in bins or on shelves
  • Sorted cargo for accurate shipment to target locations, preventing unnecessary delays, and promoting productivity
  • Performed cycle counts to verify physical stock against system-generated data
  • Stamped price tags on merchandise, referring to official price lists
  • Staged and sorted products for loading
  • Reviewed work orders to determine work assignments and material and equipment needs
  • Maintained inventory records with timely updates

Learning Ambassador

Amazon
11.2019 - 03.2021
  • Trained and mentored new employees on warehouse procedures, ensuring efficiency, accuracy, and safety compliance
  • Conducted small group training sessions (4-7 associates at a time) to teach best practices for inventory handling and order fulfillment
  • Provided hands-on coaching in RF scanning, picking, packing, and inventory management
  • Developed training materials and standard operating procedures (SOPs) to streamline onboarding for new hires
  • Assisted in warehouse inventory audits, ensuring accurate stock counts and proper storage locations
  • Optimized workflow efficiency, identifying bottlenecks in warehouse processes and suggesting improvements
  • Ensured adherence to OSHA safety guidelines, reducing on-site accidents and workplace hazards
  • Supported team leads by tracking associate performance metrics, providing constructive feedback for improvement
  • Cross-trained in various warehouse functions, enabling flexible support across multiple departments
  • Operated warehouse equipment, scanners, and pallet jacks, assisting in stock transfers and replenishments
  • Collaborated with team members to identify areas of improvement in the curriculum design
  • Maintained professionality and efficiency while working closely with leadership
  • Conducted one-on-one or group refresher trainings for associates who needed extra help with meeting their required rate of production
  • Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in colleagues
  • Contributed ideas towards developing innovative approaches to instruction delivery
  • Completed day-to-day duties accurately and efficiently
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
  • Prioritized and organized tasks to efficiently accomplish goals
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
  • Provided support and guidance to colleagues to maintain a collaborative work environment
  • Updated and maintained databases with current information
  • Recognized by management for providing exceptional service

Cashier Team Lead

Carl's Jr
03.2017 - 11.2019
  • Provided exceptional customer service, ensuring a positive dining experience by quickly and accurately processing transactions
  • Handled cash, credit card, and mobile payments, ensuring proper accounting and accurate change distribution
  • Trained new hires on POS system operations, customer service best practices, and store procedures
  • Upsold promotional items, increasing sales revenue by recommending add-ons and special deals to customers
  • Maintained store cleanliness and organization, ensuring compliance with food safety and hygiene regulations
  • Resolved customer complaints and inquiries professionally, de-escalating issues and improving customer satisfaction
  • Assisted in stocking and inventory replenishment, ensuring all necessary items were available during peak hours
  • Processed mobile and drive-thru orders, ensuring speed and accuracy in service delivery
  • Managed opening and closing duties, balancing cash drawers and securing financial transactions
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
  • Answered phone calls to assist customers with questions and orders
  • Answered customers' questions and provided information on store procedures or policies
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls
  • Resolved discrepancies between POS system and physical money amounts in drawers at end of shift
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members
  • Performed merchandising and signage updates during weekly and seasonal promotional changes
  • Developed strong working relationships with team members to foster collaboration
  • Continually evaluated processes for improvement opportunities and implemented changes accordingly
  • Built and maintained productive relationships with employees
  • Assisted cashiers with resolving customer complaints and inquiries
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly
  • Performed daily opening and closing procedures for the register area
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store
  • Processed refunds and exchanges according to company policy
  • Processed returned merchandise by strictly following store return and exchange procedures
  • Counted and balanced cashier drawers
  • Processed customer payments quickly and returned exact change and receipts
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer
  • Welcomed customers, offering assistance to help find store items

Education

Associate of Science - Computer And Information Systems

Mt. San Jacinto College
San Jacinto, CA
01.2023

Skills

  • SAP management
  • Inventory management
  • Excel reporting
  • Damage billing
  • Compliance auditing
  • 3D modeling
  • Customer service
  • Data analysis
  • Team collaboration
  • Safety documentation
  • Fleet inventory
  • Process optimization
  • Training development
  • Detail orientation
  • Bookkeeping
  • Workload management
  • Office administration
  • Documentation and recordkeeping
  • Time management
  • Document management

Certification

  • CPR/AED Certified
  • Forklift Certified

Accomplishments

  • Received Ready-to-go recognition points from Branch Operations Manager/Supervisor team/colleagues/colleagues from other branches

Timeline

Administrative Coordinator

WillScot
08.2023 - Current

Inventory Analyst

Boardriders
12.2021 - 08.2023

Warehouse Lead

Nordstrom Rack
03.2021 - 12.2021

Learning Ambassador

Amazon
11.2019 - 03.2021

Cashier Team Lead

Carl's Jr
03.2017 - 11.2019

Associate of Science - Computer And Information Systems

Mt. San Jacinto College

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Ethan Cantu