Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Castro-Kemp

College Park,MD

Summary

Detail oriented professional with a proven track record in the Federal government, who excels in document and records management, enhancing workflow efficiency. My leadership in system enhancements and continuous process improvement has significantly boosted productivity. Skilled in project support and team leadership, ensuring compliance and operational excellence.

Overview

8
8
years of professional experience

Work History

Program Analyst

USDA - National Organic Program
Washington DC, DC
05.2024 - 02.2025
  • Triaged email inquiries: establishing proper workflow to correct points of contact.
  • Served as a System Administrator for the Organic Integrity Database (OID), facilitating the timely and lawful importation of organic products to the U.S.
  • Created and edited Standard Operating Procedures (SOPs), user guides, and tip sheets for end users utilizing the Organic Integrity Database.
  • Communicated OID user needs to the development team for future system enhancements.
  • Oversaw backlog refinement, working with the technical team to prioritize varying needs for future system enhancement and stability.
  • Led the division's Records Management program, ensuring compliance with federal law and regulation.
  • Managed division SharePoint content, ensuring division compliance with the SharePoint site governance plan and training. Managed permissions, sub-sites, and web parts.

Knowledge Management Specialist

Air Force Reserves
Dover, DE
11.2020 - 07.2023
  • Supervised Knowledge Management office. Ensured personnel were trained and complied with office practices and policies.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Ensured organizational compliance with Air Force and NARA legal and statutory requirements in publishing and handling information.
  • Base SharePoint Site Content manager: secured and monitor's base-wide site; created team sites, workflows, and held administration rights to provide access to customers requiring permissions for site management.
  • Developed standard operating procedures for assessing effectiveness of base-wide records programs and management, eliminating discrepancies in 13 unit programs.
  • Document help desk tickets, resolutions. Used this data to identify trends, strategize methods for process improvement.

Knowledge Management Specialist

Defense Media Activity
Fort George G Meade, MD
12.2019 - 09.2020
  • Kept documents moving in proper work flow by applying strong organizational, planning and multitasking skills.
  • Verified accuracy and integrity of supplied data against established standards.
  • Analyzed and evaluated unit records programs and procedures to assess compliance with records policies and document management regulations.
  • Successfully formatted and administered agency websites and data bases, supporting five defense departments and 368 offices.
  • Oversaw work flow systems by maintaining and organizing 1000+ distribution lists for accuracy, leading to increased efficiency and productivity.

Knowledge Management Specialist

United States Air Force, USAF
Vandenberg AFB, CA
12.2016 - 12.2019
  • Administered installation records management database system, maintaining data integrity and network security for 56 organizations.
  • Supervised SharePoint development program, managing 670 websites for 40 organizations.
  • Analyzed and evaluated base-wide records management programs, policies and procedures to ensure continuity with Air Force and NARA regulations and guidance.
  • Oversaw Government Travel Charge card program, overseeing individual expenditures of $3000+ in support of 8 programs.
  • Gathered and reviewed unit readiness program and training, monitoring 365 personnel and tracking patient profiles and statistical data of unit efficiency and readiness.
  • Administered organization defense readiness reporting system while preparing and delivering weekly briefings and written reports to upper management on current unit status.

Education

Bachelor of Arts - International Relations

University of Maryland - College Park
College Park, MD
05.2024

Skills

  • Project support
  • Document Management
  • Database Management
  • File systems coordination
  • Workflow management
  • Continuous process improvement
  • Records Management
  • Information Reliability

Timeline

Program Analyst

USDA - National Organic Program
05.2024 - 02.2025

Knowledge Management Specialist

Air Force Reserves
11.2020 - 07.2023

Knowledge Management Specialist

Defense Media Activity
12.2019 - 09.2020

Knowledge Management Specialist

United States Air Force, USAF
12.2016 - 12.2019

Bachelor of Arts - International Relations

University of Maryland - College Park

Similar Profiles

CREATE PROFILE
Ethan Castro-Kemp