ETHAN CHENG

• Delivered fast, friendly customer service to 100+ daily customers in a high-volume environment
• Maintained a clean, organized work area to meet safety standards.
• Helped customers choose from the menu, improving the overall experience and satisfaction.
• Operated espresso machines and brewing equipment efficiently for optimal beverage quality.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Collaborated with team members to streamline daily operations, reducing wait times by 15%

• Co-founded the Grass Volleyball Club at FSU and helped grow the organization to 100+ active members within 2 semesters
• Led 10-member executive team, coordinating 2+ weekly practices, tournament outreach, and partnerships with 5 external organizations
• Managed setup, maintenance, and repair of 6+ pieces of equipment, supporting smooth operations for practices and events
• Developed leadership, organization, and communication skills by navigating the unique challenges of building and growing a new student organization

• Developed and executed social media strategies across [X] platforms to promote 4+ training sessions, tournaments, and events, increasing content reach by 20%.

• Analyzed audience insights and performance data to optimize content, resulting in a 15% increase in engagement and 10% growth in followers or members.

• Collaborated with 8 club leaders, athletes, and event organizers to maintain consistent branding and messaging across all digital channels.

• Produced 20+ photos, graphics, and videos featuring players, competitions, and club activities, increasing average post engagement by 20%.

• Responded to 40+ comments and direct messages per week within 3 hours, strengthening relationships with members and the local community.