I have worked with many different software that customers have used to pay with, I have also used some software that is among the car industry
Ethan Clark
College Student
Saint Augustine,FL
Summary
I am Motivated with an engaging personality and flexible approach. I am Upbeat and friendly, anticipating customer needs to facilitate enjoyable experiences. A hardworking and passionate job seeker with solid organizational skills eager to secure an entry-level position. Ready to help the team achieve company goals. Offering excellent communication and good judgment. Enthusiastic about understanding the automotive industry and eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of tasks and training. Motivated to learn, grow and excel in the industry
Overview
9
9
years of professional experience
1
1
year of post-secondary education
1
1
Language
Work History
Restaurant Server
Kimberly Ward
Block Island , Rhode Island
06.2021 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Bussed and reset tables to keep dining room and work areas clean.
Parasail Manager
Robert Littlefield
Block Island , RI
06.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Recommended products to customers, thoroughly explaining details.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Carried out day-to-day duties accurately and efficiently.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled around 70 calls per day to address customer inquiries and concerns.
Camp Counselor
Cindy Lemon
Block Island, RI
2017.06 - 2020.08
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Taught campers outdoor-focused skills such as kayaking and rappelling to increase campers' self-reliance and confidence.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
- Led groups of children safely through variety of camp activities.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Delivered first aid for accidents and injuries in compliance with established procedures to promote campers' well-being and health.
- Worked with children of varying age, interest, skill and developmental levels.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Trained staff members on conducting events and following safety procedures.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
Education
BBA - Business Administration And Management
Flagler College
Saint Augustine, FL 08.2021 - Current
Skills
Guest relations management
Accomplishments
I have excelled in every work environment I have been in, all three of my previous jobs were entirely different, and I had no idea how I would turn out. But with my passion for adapting and working, I have become one of the best! All my employers always praised me for my accomplishments and how well I did, as I would not just stop if my tasks were complete, but I would help others complete them so that the business would run more efficiently.
Additional Information
I am a 19-year-old college student looking for an opportunity to learn more about the automotive industry. I have been passionate about cars my entire life, and finding a part-time job at advanced auto parts would give me more knowledge and an opportunity to excel in what I want to do later in life.
Software
Interests
My interest are understanding and learning more about the automotive industry
Im interested in learning more on how businesses are operating
Timeline
BBA - Business Administration And Management
Flagler College
08.2021 - Current
Restaurant Server
Kimberly Ward
06.2021 - Current
Parasail Manager
Robert Littlefield
06.2018 - Current
Camp Counselor
Cindy Lemon
2017.06 - 2020.08
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