ETHAN DARBONE
Beaumont,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Perishable Food Representative
HEB Grocery Store
02.2023 - Current
- Maintained knowledge of current promotions and product features.
- Maintained clean, organized and professional work environment.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Provided exceptional customer service to drive satisfaction.
- Communicated product value, quality, and style to educate and entice potential customers.
- Established and maintained positive relationships with customers.
- Educated customers on product features and answered questions regarding product use.
- Assisted customers with product selection based on individual needs and preferences.
Closing Manager
Touch Of Cajun Cafe
03.2021 - 02.2023
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Delivered consistent results by implementing new sales techniques that improved overall performance during closing hours.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Optimized scheduling practices based on business trends by analyzing patterns in order to accommodate rushes while keeping labor costs low.
Kitchen manager
Larry's French market
09.2018 - 02.2021
- Utilized advanced culinary techniques to create visually appealing dishes that delighted guests while maintaining the highest of quality standards.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
General Manager
Hooters
09.2010 - 09.2018
- Supervised a staff of 70
- Served as the Acting GM from 2015 until 2017 when I became a Certified General Manager
- Reduced food costs from 41% to 28.9% average (36% standard) by reducing waste by keeping track of weekly variances, changing par levels for ordering and prepping especially on high value items and conducting daily inventory on high value food items
- Maintained BOH labor costs at 12% (15% standard) with proper scheduling
- Maintained LBW costs at or below standard
- 9% on liquor (9%-10% standard) and 13% on beer (15%-17% standard) by using jiggers and daily inventory on expensive liquors
- Maintained high customer service scores using Mystery Shoppers
- Training was very important and maintained 3x100% in a row; average was 95% (>80% standard)
- Also had a 3.8/5 stars on Google (278 reviews)
- Beaumont store was a satellite store of the Houston North Region
- Store was #2/7 stores in the region and #13/296 stores in the entire company due to EcoSure/health audits and customer service scores
- Was the youngest General Manager hired
- Store was also #1 store in Texas with 28% increase in sales YOY which was the highest ratio in the Texas market
- As the Head Cook, participated in the Grill Games and won 2nd Place in the state, #2/45 stores
- This honor put me in the top 3 of all cooks in this Iron Chef-like competition
- Certified ServSafe Alcohol and Food Manager, HACCP, TABC and, Food Handler Certification
- (Reason for leaving: Laid off.)
Head Barista
Barnes & Noble
05.2008 - 09.2010
Education
Skills
- Decision-Making
- Sales and Marketing
- Computer Operation
- Creative Thinking
- Large Crowd Management
- Word Processing
- Teamwork and Collaboration
- Customer Relations
- Quality Assessment
- Time Management
- Customer Engagement
- Customer Service
- Food safety knowledge
- Employee Development
Timeline
Perishable Food Representative
HEB Grocery Store
02.2023 - Current
Closing Manager
Touch Of Cajun Cafe
03.2021 - 02.2023
Kitchen manager
Larry's French market
09.2018 - 02.2021
General Manager
Hooters
09.2010 - 09.2018
Head Barista
Barnes & Noble
05.2008 - 09.2010
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