Ethan Darragh
San Jose,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Content Moderator
Welocalize
10.2022 - Current
- Identified and escalated potential issues or violations to ensure prompt and quick resolutions.
- Collaborated with cross-functional teams to enhance content and procedures.
- Prepare data to pitch improvements in content moderation strategies with business and upper management.
- Keep detailed and organized notes in database that requires updates daily.
Sales Associate/Assistant
ZAGG
03.2022 - 08.2022
- Taking minutes during region sales calls for manager/stores in region.
- Provided exceptional customer service, ensuring positive consumer experiences and fostering customer loyalty.
- Utilized POS systems to process transactions accurately and efficiently.
- Maintained accurate records in CRM system, tracking interactions and sales progress.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Site Supervisor
NYS
03.2022 - 06.2022
- Coordinated onsite activities for effective execution of tasks while maintaining strict quality standards.
- Resolved conflicts among team members diplomatically, ensuring smooth functioning of project operations at all times.
- Demonstrated strong leadership qualities, resulting in high levels of trust and comfortability from the team members throughout each site.
- Developed work schedules for team members to maximize shift coverage.
Education
Bachelor of Arts - Sports Management
Ottawa University
Surprise, AZ06-2022
Associate of Arts - Business Communication
De Anza College
Cupertino, CA01-2020
Skills
- Content management
- Social media
- Customer service
- Planning and coordination
- Multitasking
- Adaptability and flexibility
Timeline
Content Moderator
Welocalize
10.2022 - Current
Sales Associate/Assistant
ZAGG
03.2022 - 08.2022
Site Supervisor
NYS
03.2022 - 06.2022
Bachelor of Arts - Sports Management
Ottawa University
Associate of Arts - Business Communication
De Anza College
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