Ethan Trahan
Carlisle,PA
Summary
At Chick-fil-A, as a Team Lead, I spearheaded team performance enhancements through effective coaching and mentoring, resulting in a significant boost in productivity. My focus on workplace safety and conflict resolution fostered a positive and efficient work environment, demonstrating my ability to blend hard skills with soft skills for optimal results.
Developed valuable skills in fast-paced, customer-focused setting, emphasizing efficiency and teamwork. Capable of maintaining high levels of organization and customer satisfaction while handling multiple tasks. Seeking to transition these skills into new field, leveraging strong work ethic and adaptability.
Offering proactive approach and willingness to learn and adapt in dynamic environment. Contributes solid foundation in manual tasks and customer interaction, with ability to quickly acquire industry-specific knowledge.
Overview
2
2
years of professional experience
Work History
Cart Attendant
Sams Club
Mechanicsburg, PA
10.2025 - Current
- Assisted customers with locating items throughout the store to enhance shopping experience.
- Conducted routine inspections of carts for damage or cleanliness before returning them for use.
- Monitored cart availability to ensure customers had access during peak hours.
- Cleared parking lot of litter and foreign debris.
- Showcased strong work ethic by completing assigned tasks efficiently and reliably, even during inclement weather conditions.
- Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
- Removed broken and unserviceable carts from inventory for repair.
- Offered carts to patrons.
- Maintained cleanliness and organization of cart area to ensure safety and accessibility.
- Collected and returned carts from parking lot to maintain optimal inventory levels.
Sales Associate
AAFES Exchange
Carlisle, PA
07.2024 - 11.2024
- Engaged customers by providing information about products and services available in-store.
- Processed transactions accurately while maintaining a friendly and efficient checkout experience.
- Organized merchandise displays to enhance product visibility and attract customer interest.
- Demonstrated product knowledge to assist customers in making informed purchasing decisions.
- Enhanced customer satisfaction by resolving issues quickly and effectively during interactions.
- Supported promotional activities by setting up seasonal displays that increased foot traffic.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Team Lead
Chick-fil-A
Lawton, OK
11.2023 - 05.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
Education
Macarthur High School
Lawton, OK05.2024
Bachelor of Science - Cyber Security Analytics And Operations
Pennsylvania State University Harrisburg
Middletown, PA05.2030
Skills
- Positive attitude
- Teamwork and collaboration
- Heavy lifting
- Flexible schedule
- Strong work ethic
- Effective multitasking
- Customer service
- Quick learner
- Active listening
- Initiative-taking
- Time management
- Willing to learn
Timeline
Cart Attendant
Sams Club
10.2025 - Current
Sales Associate
AAFES Exchange
07.2024 - 11.2024
Team Lead
Chick-fil-A
11.2023 - 05.2024
Macarthur High School
Bachelor of Science - Cyber Security Analytics And Operations
Pennsylvania State University Harrisburg