Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Dillard

Myrtle,MS

Summary

Solid team player with outgoing and positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Always eager to learn new skills. Dedicated to achieving successful results in all tasks.

Overview

8
8
years of professional experience

Work History

Overnight Customer Service Representative / Broker

Big M Transportation
06.2022 - Current
  • Managed customer inquiries and issues via phone, email, and chat to ensure timely resolution.
  • Collaborated with logistics teams to ensure timely delivery of services and accurate information dissemination.
  • Managed high-volume inbound calls, addressing customer inquiries and resolving issues efficiently.
  • Trained new representatives on best practices in customer service protocols and company policies.
  • Led initiatives aimed at improving the overall customer experience through proactive communication strategies.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Contributed ideas for process improvements during team meetings, promoting continuous growth within the organization.
  • Supported colleagues during peak periods by providing backup assistance as needed, encouraging overall team success.

Frame Builder

Ashley Furniture Industries
03.2021 - 05.2022


  • Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
  • Moved from training to one of top running lines in plant in less than 2 months.
  • Consistently one of first people to show up every night on line.
  • Planned and paced work efficiently in order to meet daily, weekly, project or production goals.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Proved successful working within tight deadlines and fast-paced atmosphere.

Upholsterer

Southern Motion
07.2020 - 03.2021
  • Padded arms with batting and cardboard.
  • Stretched and tacked fabric into place.
  • Disassembled damaged furniture to reupholster fabric.
  • Measured and cut materials to fit specifications.
  • Received and processed both written and verbal instructions, prints and work orders.
  • Carried out day-day-day duties accurately and efficiently.
  • Correctly and safely used variety of hand tools, saws and cutting equipment to carry out job duties

CNC Router Operator

Ashley Furniture Industries
10.2018 - 03.2020
  • Helped establish priorities, solved problems and set goals within department and offered help to team members.
  • Evaluated production systems and processes, made recommendations regarding modifications and helped implement.
  • Prepared and set up machine systems for daily operation and adhered to production goals.
  • Maintained CNC router via established preventive maintenance schedules.
  • Started and observed machine operation to detect malfunctions or out-of-tolerance machining and adjusted machine controls or control media
  • Measured completed pieces to identify product irregularities and specifications non-conformance; adjusting machines to correct issues.
  • Adhered to safety procedures and regulations during CNC router operations.
  • Moved finished work to correct staging area for disposition.
  • Adjusted computer programming and uploaded new programs to make router cut properly

Crew Member

Walmart Supercenter
02.2017 - 10.2018
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Assisted other team members to achieve goals.
  • Became familiar with products to answer questions and make suggestions.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
  • Cleared parking lot of litter and foreign debris.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Informed customers about special promotions and provided detailed information for various products.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

No Degree - Computer Science

Northeast Community College
Booneville, MS

High School Diploma -

West Union Attendance Center
Myrtle, MS
05.2016

Skills

  • Work Crew Coordination
  • Active Listening
  • Effective Working Relationships
  • Customer Satisfaction
  • Corporate Regulations
  • Project Control
  • Team Assignments
  • Deadline management
  • Data Entry and Maintenance
  • Understanding Customer Needs
  • CRM software
  • Multitasking

Timeline

Overnight Customer Service Representative / Broker

Big M Transportation
06.2022 - Current

Frame Builder

Ashley Furniture Industries
03.2021 - 05.2022

Upholsterer

Southern Motion
07.2020 - 03.2021

CNC Router Operator

Ashley Furniture Industries
10.2018 - 03.2020

Crew Member

Walmart Supercenter
02.2017 - 10.2018

No Degree - Computer Science

Northeast Community College

High School Diploma -

West Union Attendance Center

Similar Profiles

CREATE PROFILE