ETHAN DITROLIO
Scottsdale,AZ
Summary
Smoothly directing employees carrying out cleaning operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision.
Overview
3
3
years of professional experience
Work History
Plant Manager and Cleaning Specialist
Alyshaan Fine Rugs
03.2022 - Current
- Managed direction and planning for plant with focus on optimization of daily functions, exceeding customer expectations, and achieving KPIs.
- Coordinated and maintained relationships with contractors to arrange services and repairs to be completed on time and to desired quality levels.
- Supervised staff of 4 in day-to-day activities.
- Led, trained and coached plant staff to facilitate high levels of productivity and quality.
- Tracked and documented operational and financial records to perform analysis of performance and costs.
- Prepared monthly reports and schedules with accuracy.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Developed and implemented comprehensive cleaning plan for high end area rugs
Customer Service, Delivery Driver
Amazon
04.2020 - 11.2021
- Excellent time management
- Managed customer inquiries and complaints in polite and professional manner.
- Developed and managed relationships with customers to increase customer loyalty.
- Employee trainer
- Adhere to strict safety and quality standards to ensure highest care and delivery service, Managed creation of orientation videos in English and Spanish
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Education
Bachelor of Business - Business Management
Grand Canyon University
Phoenix, AZ04.2020
Skills
- Plant and Warehouse Operations
- Production Equipment Maintenance
- Total Quality Management
- Project Coordination
- Lean Manufacturing Processes
- Employee Training
- Forecasting and Planning
- Professional Relationships
- Logistics Coordination
- Customer Relationship Management
Accomplishments
- 2 page spread in "Phoenix Home +Garden and Modern Luxury Interiors".
Timeline
Plant Manager and Cleaning Specialist
Alyshaan Fine Rugs
03.2022 - Current
Customer Service, Delivery Driver
Amazon
04.2020 - 11.2021
Bachelor of Business - Business Management
Grand Canyon University
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