Ethan Dolan
Hazleton,PA
Summary
Dynamic and detail-oriented professional with a strong work ethic, experienced in painting at Hinkle Painting and bar management at The Battered Mug. Proven ability to enhance customer satisfaction through effective multitasking and quality assurance, while consistently meeting safety regulations and fostering team collaboration for optimal project outcomes.
Overview
17
17
years of professional experience
Work History
Painter
Hinkle Painting
Hazleton, PA
05.2010 - 09.2024
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Painted indoor areas such as hallways, bathrooms, and lobbies.
- Maintained a clean and organized workspace, minimizing disruptions for clients during projects.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing, and priming.
- Applied putty, wood filler, spackling, and caulks to prep uneven surfaces and fill in holes.
- Applied primer, paints, varnishes and lacquers to walls and surfaces using traditional and sprayer methods.
- Climbed scaffolding, staging, ladders, and planks to reach work area surfaces and observed safety protocols to prevent falls.
- Consistently met safety regulations while working on-site at both residential and commercial properties.
- Worked holidays and weekends depending on shifting needs of project.
- Improved customer relations through strong communication skills and attention to detail in all projects.
- Protected surfaces from damage and spills by using drop cloths prior to and during painting.
- Excelled under tight deadlines without sacrificing quality or client satisfaction, ensuring repeat business and positive referrals.
Bar Manager
The Battered Mug
Hazleton, PA
03.2008 - 07.2019
- Finalized daily financial transactions at the end of shifts.
- Established a warm environment, encouraging customer loyalty and repeat patronage.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Increased revenue with creative marketing initiatives and promotional events.
- Managed financial aspects of the business, including budgeting, forecasting, and reporting.
- Improved customer service rankings by resolving issues quickly and accurately.
- Established rapport with local community organizations to create mutually beneficial partnerships that increased brand visibility.
- Implemented cost control measures to maximize profit margins without compromising on quality or service levels.
- Analyzed sales data to identify trends, adjusting menu offerings accordingly.
- Organized charity events at the venue which garnered positive press coverage while supporting social causes.
- Organized charity events, boosting community engagement and bar visibility.
- Managed inventory to reduce wastage, ensuring optimal stock levels for daily operations.
- Pioneered loyalty program, increasing repeat business and customer loyalty.
- Coordinated with kitchen to improve speed and quality of food service, enhancing overall customer experience.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Ensured compliance with health regulations by maintaining cleanliness and safety in beverage preparation.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Education
Bachelor Of Science - Criminal Justice
Pennsylvania State University
University Park, PA09.2006
Skills
- Strong work ethic
- Attention to detail
- Indoor and outdoor painting
- Exterior painting
- Effective multitasking
- Team player
- Problem-solving
- Safety awareness
- Self-directed and motivated
- Time management
- Punctual and dependable
- Caulking and crack filling
- Quality assurance
Timeline
Painter
Hinkle Painting
05.2010 - 09.2024
Bar Manager
The Battered Mug
03.2008 - 07.2019
Bachelor Of Science - Criminal Justice
Pennsylvania State University