Ethan Duffie

• Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
• Conferred with existing and potential customers to assess requirements and propose optimal solutions.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.

Built and maintained positive relationships with various customer contacts.

Promoted company products and services, and generated new business.

Increased sales and profitability by growing customer base.

Developed and executed sales plans in my local territory to reach and exceed business goals by an average of 74%.

Maintained, retained, and grew customers through effective relationship building.

Ensured timely implementation of all Fastenal's solutions to exceed customer expectations, service, and quality standards, and position Fastenal as the leader in our industry, ultimately adding value and enhancing the customer supply chain and procurement experience.

Demonstrated excellence in business to business selling on a daily basis.

Developed and executed sales plans for key accounts in my book of business to have vertical growth of 101%.

Effectively communicated progress towards goals to motivate the performance of other representatives.

Developed and trained others to achieve optimal business results and increase efficiency, specifically our part-time employees.

Received, inspected, stage, scanned, packed, quoted and purchased products.

Generated new business and grew existing business to beat sales goals by 57% and grew key accounts by 76%.

Implemented our solutions, including FASTVend, FASTStock, and e-Business at multiple customer sites.

Helped customers utilize our industrial services, Tool and Cutter Regrind, Tool Repair and Parts Breakdown, Calibration and Repair, and Custom Logo.

Optimized our solutions to provide customers with even more efficiency and cost savings.

Awarded the Top 5% OSR in the Southeast region for 2020.