Ethan Eddy
Trempealeau,WI
Summary
Proven leader with a track record of enhancing operational efficiency and exceeding sales goals at Elmaro Vineyard. Expert in cross-functional team management and customer relationship management, I thrive in dynamic environments, ensuring top-notch guest experiences and staff performance. Skilled in crisis management and problem-solving, I consistently drive team success and operational excellence.
Overview
10
10
years of professional experience
Work History
Weekend Tasting Room Manager
Elmaro Vineyard
06.2024 - Current
- Lead and manage weekend operations in the tasting room, ensuring exceptional guest experiences
- Conduct engaging and informative wine tastings, promoting sales and wine club memberships
- Supervise and train tasting room staff, ensuring high standards of service and product knowledge
- Maintain inventory, manage product orders, and ensure tasting room is clean, stocked, and organized
- Process sales transactions, manage guest reservations, and handle group bookings
- Foster a positive, professional, and team-oriented atmosphere
- Meet or exceed sales goals and promote winery events, tours, and special offerings
Stay-At-Home-DAD
The Eddy's
01.2024 - 06.2024
- Stay at home father with my newborn daughter.
Referral Specialist
Mayo Clinic
12.2022 - 01.2024
- Organize and processed referral request
- Maintain patient information accuracy while following HIPPA Guidelines
- Communicated to patients and doctors to find missing information
- File and follow up on referral process and status
- Answer incoming patient and doctor phone calls and qualify answers or correct department to forward information
Assistant Event Coordinator
Elmaro Vineyard
09.2021 - 12.2022
- Planned, prepared for, set-up, and coordinated new and existing events, and provided best-in-class guest experience for attendees and event hosts
- Researched and procured new reservation system for events hosted by the winery
- Managed day-of event staff, delegating responsibilities, scheduling the appropriate number of staff, and ensuring the event flowed according to host preferences
- Owned the process, management, and execution of purchasing goods for each event based on attendee needs, event budget, and host preferences
Inside Sales Representative
Badger Corrugating Company
03.2017 - 12.2019
- Provided unparalleled customer service, specializing in building materials
- Owned purchasing logistics from initial quote to product shipment to project completion
- Processed incoming quotes and purchases within the system lightning fast to ensure quick turnaround for customers
- Ready with on-the-spot product knowledge for customers, as their 'go to' for building materials and ordering process
Pro Service Sales Associate
Lowe's Companies, Inc.
01.2015 - 03.2017
- Designed and estimated materials for houses and small projects
- Organized and maintained accurate inventory count within Lowe's ordering system
- Maintained high standards for floor presentation for peak guest experience
Education
Bachelor of Science - BS - Parks, Recreation and Leisure Studies
Winona State University
Winona01.2022
Associate of Arts - AA - Theatre/Theatre Arts Management
Winona State University
Winona01.2020
Skills
- Cross-functional team management
- Systems implementation
- Multitasking Abilities
- Performance Management
- Crisis Management
- Operational Efficiency
- Effective leader
- Regulatory Compliance
- Manage operations
- Staff Training
- Oversee administrative functions
- Problem-solving abilities
- Customer Relationship Management
- Team building
- Sales management
Timeline
Weekend Tasting Room Manager
Elmaro Vineyard
06.2024 - Current
Stay-At-Home-DAD
The Eddy's
01.2024 - 06.2024
Referral Specialist
Mayo Clinic
12.2022 - 01.2024
Assistant Event Coordinator
Elmaro Vineyard
09.2021 - 12.2022
Inside Sales Representative
Badger Corrugating Company
03.2017 - 12.2019
Pro Service Sales Associate
Lowe's Companies, Inc.
01.2015 - 03.2017
Bachelor of Science - BS - Parks, Recreation and Leisure Studies
Winona State University
Associate of Arts - AA - Theatre/Theatre Arts Management
Winona State University
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