Summary
Overview
Work History
Education
Skills
Accomplishments
Technical Skills
Timeline
Generic

Ethan Ehrbar

Portland,OR

Summary

Sales and operations leader with over 19 years experience in diverse industries. Expertise managing highly skilled sales teams in fast paced competitive markets, exceeding sales goals by analyzing current market trends, creating and implementing successful advertising strategy while developing and maintaining informed expert level sales teams. With a hands on approach in building team productivity increasing sales and revenue with an emphasis on client service and satisfaction.

Overview

24
24
years of professional experience

Work History

Landscape Operations Manager

Prideland Management
05.2014 - Current
  • Maintain over 100 existing accounts with 98% customer satisfaction rating
  • Manage, train, and oversee 5 highly skilled landscaping teams
  • Enhance customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Utilize community and personal resources increasing new client growth by 30%
  • Create & develop residential & commercial projects increasing revenue & profits 40% while ensuring the highest standard of safety protocol


Sales Manager

Ron Tonkin Dodge
01.2011 - 06.2014
  • Manage a 5 star Daimler-Chrysler Gold Certified dealership consisting of 40 staff members in 3 crews
  • Hiring & developing sales staff that maintain & enforce professionalism, ethical business practices & teamwork with all staff
  • Manage staff to adhere to 5 star factory policy and guidelines with over 99% customer satisfaction
  • Provided guidance on trade-in evaluations, ensuring accurate appraisals to benefit the customer and increasing the dealership's bottom line.
  • Increased overall gross profits 40% yearly
  • Monitored company financials and performance to maximize profit and minimize loss
  • Implemented employee training programs focused on product knowledge, negotiation tactics, and closing techniques to enhance overall sales team effectiveness.

Internet Sales Manager

Ron Tonkin Dodge
03.2006 - 01.2011
  • Supervised up to ten staff members; including full time, part time, and effectively created a business development team increasing online traffic 75%
  • Implemented strategic advertising campaigns by analyzing current market trends resulting in 125% increase in website traffic
  • Managed a 10 person business development team responsible for 65% growth of sales and revenue
  • Served as project leader for several seasonal initiatives
  • Implemented CRM software to streamline lead management and follow-up procedures, increasing the dealership sales 60%
  • Developed innovative sales campaigns, created & managed an advertising team increasing web traffic & revenue growth 65%
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.

Store Owner

The Green Exchange
08.2006 - 04.2009
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Optimized product positioning within the store layout to increase visibility of key items resulting in higher sales conversions.
  • Proactively addressed potential safety hazards within the store environment, maintaining a secure and compliant space for staff and customers.
  • Evaluated employee performance regularly, providing constructive feedback aimed at professional development and success in their roles.
  • Implemented an unprecedented exchange system spearheading the "green" movement in Milwaukie
  • Boosted sales during peak seasons by designing promotional events and coordinating targeted advertising campaigns.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.


Automotive Sales Associate

Ron Tonkin Dodge
11.2003 - 03.2006
  • Closed deals efficiently by guiding buyers through paperwork processes, ensuring accuracy of information provided, and answering any questions along the way, while maintaining 99% customer satisfaction rating
  • Fielded incoming calls, leads via web, and all potential new clients by providing accurate up to date information & product knowledge increasing sales appointments 250%
  • Streamlined inventory & client management processes by implementing an organized tracking CRM system, reducing time spent locating specific vehicles & boosting sales & revenue for the dealership 70%
  • Improved showroom presentation through strategic vehicle placement that highlighted key features and promoted interest from potential buyers.
  • Conducted thorough product research and attended quarterly training sessions to maintain expert knowledge & 5 Star Daimler-Chrysler Gold certification of current automotive trends and models.
  • Built strong customer relationships through attentive listening, understanding their needs, and providing tailored recommendations.
  • Utilized CRM software to track interactions with clients, manage follow-ups, and optimize overall sales strategy execution
  • Implemented a regimented follow-up system resulting in over 98% previous customer retention

BDC Manager

Metro Auto Wholesale
08.2000 - 11.2003
  • Developed strong relationships with external vendors to secure favorable pricing structures for marketing tools and services required in the BDC operations.
  • Expanded market reach with innovative advertising strategies and compelling promotional materials.
  • Implemented data-driven decision-making practices, utilizing key performance indicators to guide strategic planning efforts for the BDC department.
  • Boosted customer retention 70% through exceptional communication, attentive follow-up, and personalized service.
  • Through effective follow up & appointment setting ability increased showroom traffic 60% & generated 50 sales per month

Education

High School Diploma -

Woodrow Wilson High School
SW Vermont St. Portland OR
06.1998

Skills

  • Operations & Project Management
  • Onboarding, Training & Staff Development
  • Customer Service
  • Communications and Marketing
  • Team Leadership
  • Analyzing Current Market Trends
  • Business Growth & Retention
  • Customer Relationship Building & Management
  • Sales Team Management & Support

Accomplishments

Increased sales and revenue growth of the company by 40% within the first year of employment

5 Star Daimler-Chrysler Gold Certified for over 11 years

Maintained over 97% customer satisfaction rating for 18 years

5 Star Daimler-Chrysler Gold Certified Internet Sales Manager over 6 years

Promoted to Internet Sales Manager after 2 years with Ron Tonkin Dodge & implemented a highly successful advertising campaign creating a new sales department & 70% revenue growth

Technical Skills

Microsoft Office

Expertise in CRM software

Timeline

Landscape Operations Manager

Prideland Management
05.2014 - Current

Sales Manager

Ron Tonkin Dodge
01.2011 - 06.2014

Store Owner

The Green Exchange
08.2006 - 04.2009

Internet Sales Manager

Ron Tonkin Dodge
03.2006 - 01.2011

Automotive Sales Associate

Ron Tonkin Dodge
11.2003 - 03.2006

BDC Manager

Metro Auto Wholesale
08.2000 - 11.2003

High School Diploma -

Woodrow Wilson High School

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Ethan Ehrbar