Ethan Eldred
Ellensburg
Summary
Dynamic leader with a proven track record at ACE Hardware, enhancing sales revenue through exceptional customer engagement and team development. Skilled in conflict resolution and visual merchandising, I consistently drive results and foster strong relationships, ensuring high client satisfaction and operational efficiency. Committed to excellence in retail operations and staff education.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
ACE Hardware
Ellensburg
11.2024 - Current
- Supervised 15 associates, increasing sales revenue by 12% through better customer engagement.
- Resolved customer issues promptly, leading to a 20% rise in customer satisfaction scores.
- Implemented visual merchandising strategies that improved seasonal sales by 15%.
- Reduced inventory discrepancies 12% by improving audit processes and vendor coordination.
- Conducted staff training on customer service and sales techniques, improving upselling results.
Handyman
Self-Employed
Issaquah
01.2020 - Current
- Delivered 150+ property maintenance and repair projects with 98% client satisfaction.
- Increased repeat customers by 25% annually through referrals and excellent service.
- Built long-term customer relationships by providing high-quality and reliable services.
Warehouse Associate
Small Pet Select
Ellensburg
09.2024 - 10.2024
- Processed 300+ daily orders at 99% accuracy for international customers.
- Maintained inventory flow to support timely deliveries, reducing order delays by 10%.
- Supported warehouse team with customer order accuracy and presentation.
Pet Sitter
Rover
Sammamish
04.2024 - 09.2024
- Provided care for 25+ clients’ pets, building trust and securing repeat business.
- Maintained 5-star client ratings through reliable service and strong communication.
Sales Associate
The Home Depot
Issaquah
05.2022 - 02.2024
- Assisted 50+ customers daily across multiple departments, increasing department sales by 10%.
- Upsold and cross-sold products, generating additional revenue streams.
- Consistently recognized for delivering outstanding customer service and problem resolution.
- Reduced out-of-stock incidents by 8% through proactive inventory checks and stock replenishment.
Sales Associate
Noel’s Trees
Issaquah
12.2021 - 01.2022
- Top seasonal salesperson, driving 25% of weekly sales volume.
- Delivered superior customer service in a fast-paced retail environment.
- Helped maintain attractive displays that improved customer traffic by 10%.
Education
High School Diploma / GED -
Skills
- Leadership & Team Management
- Retail Operations
- Customer Service & Sales
- Technical Skills
- Safety & Compliance
- Personal Attributes
- Coaching and mentoring
- Staff education
- Complex Problem-solving
- Staff development
- Attention to detail
- Conflict resolution
- Team building
- Employee development
- [Software] experience
- Safety protocols
- Policy and procedure development
- Relationship building
- Business development
Education And Certifications
- High School Diploma / GED
- Heartsaver First Aid, CPR, AED (Certified)
- Valid Driver’s License (Exp. 2026)
Certification
• Heartsaver First Aid, CPR, AED (Certified)
• Valid Driver’s License, US Citizen
Languages
English
Professional
Timeline
Supervisor
ACE Hardware
11.2024 - Current
Warehouse Associate
Small Pet Select
09.2024 - 10.2024
Pet Sitter
Rover
04.2024 - 09.2024
Sales Associate
The Home Depot
05.2022 - 02.2024
Sales Associate
Noel’s Trees
12.2021 - 01.2022
Handyman
Self-Employed
01.2020 - Current
High School Diploma / GED -
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