Ethan Falconer
Irvine,CA
Summary
Motivated and detail-oriented Data Analyst with a strong foundation in computer science, software development, and IT systems. Experienced in analyzing structured and unstructured data to uncover trends, support business decisions, and improve operational efficiency. Proficient in Python, SQL, and Excel, with exposure to cloud-based data platforms and modern visualization tools. Demonstrated ability to work collaboratively across teams, communicate insights clearly, and deliver results in fast-paced environments.
Overview
1
1
year of professional experience
Work History
IT Support Specialist I
Prime Healthcare
Ontario, CA
04.2025 - Current
- Supported hospital staff daily via help desk with technical troubleshooting and data access issues.
- Triaged and logged incidents, helping to identify trends and gaps using ticket data in ServiceNow.
- Performed sysadmin tasks to validate Active Directory changes and user permission audits.
Part-Time IT Support Contractor
Forum Beauty Supply
Rosemead, CA
08.2024 - 04.2025
- Assisted with basic systems support and device configuration across the organization.
- Provided technical documentation and tracked asset deployment across departments.
Command Center Operator / Desktop Support
MediTech Prime GoLive
Chicago, IL
06.2025
- Oversaw ticketing flow during hospital infrastructure transition; ensured real-time issue tracking.
- Used data from field reports to escalate and assign work orders efficiently.
Education
Bachelor of Science - Computer Science
University of Utah
Salt Lake City, Utah05.2024
Skills
- Certifications: COMPTIA A, AWS Cloud Practitioner
- Systems: Linux, Windows, IOS
- Databases: MariaDB, Aurora, MySQL, FireBase, Relational Databases, DynamoDB
- Languages: Python, Java, C#, C, C, R, SQL, NoSQL, JavaScript, TypeScript, HTML
- Software: MS Project, MS Visio, MS Office, Docker, GitLab, Github, AWS, JIRA
- Other: Cyber security, IT support, cloud computing, React, Javelin, REST, Spring, Active Directory managementt, Technical Documentation
Projects
Bike Akinator, Full Stack Cloud Web App — Live App | Code, Built a React-based web app backed by AWS services to help users find motorcycles best suited for them., Collected and analyzed user-submitted motorcycle data to determine key satisfaction indicators., Integrated data science techniques and basic recommendation logic to correlate user input with historical preferences., Used DynamoDB, S3, Cognito, AppSync, and Amplify to manage and store data securely.
LocalLyfe, City Development Social App — Code, Contributed to a location-based mobile app allowing users to post and vote on development ideas., Designed and maintained a NoSQL Firebase database to store and retrieve user and post data., Implemented Google Maps API integration to filter and visualize data by location.
LINKS
- LinkedIn: https://www.linkedin.com/in/ethan-falconer-4410281ba/
- GitHub: https://github.com/EthanKaiFal
- PortfolioApp: https://ethankaifalportfolio.netlify.app/
Timeline
Command Center Operator / Desktop Support
MediTech Prime GoLive
06.2025
IT Support Specialist I
Prime Healthcare
04.2025 - Current
Part-Time IT Support Contractor
Forum Beauty Supply
08.2024 - 04.2025
Bachelor of Science - Computer Science
University of Utah
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