Ethan Farmer
Saint Stephen ,SC
Summary
Dynamic leader with a proven track record at Chick-fil-A, enhancing team productivity and customer satisfaction through effective coaching and problem-solving. Skilled in staff training and adaptability, I've driven service excellence and operational improvements. My approach fosters teamwork and collaboration, achieving notable performance enhancements and fostering a culture of continuous improvement.
Overview
2
2
years of professional experience
Work History
Team Leader
Chick-fil-A
01.2024 - Current
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Educated staff on organizational mission and goals to help employees achieve success.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
Team Trainer
Chick-fil-A
07.2023 - 01.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Trained new employees in specific job requirements.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Collaborated closely with management to identify areas for improvement within the training program, leading to more efficient results.
- Established and maintained quality control standards.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
Team Member
Chick-fil-A
10.2022 - 07.2023
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
Education
Homeschool
Saint Stephen, SC05.2024
Skills
- Teamwork and Collaboration
- Problem-Solving
- People Management
- Staff Training
- Coaching
- Cash Handling
- Flexible Schedule
- Multitasking
- Decision-Making
- Excellent Communication
- Reliability
- Customer Relationship Management
- Adaptability
Timeline
Team Leader
Chick-fil-A
01.2024 - Current
Team Trainer
Chick-fil-A
07.2023 - 01.2024
Team Member
Chick-fil-A
10.2022 - 07.2023
Homeschool