Ethan Favinger
Galloway,NJ
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining inventory at Sherwin-Williams. Excelled in staff supervision and problem-solving, significantly improving store operations and customer experience. Skilled in both customer service management and inventory control, consistently delivering results beyond expectations.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Sherwin-Williams
10.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Sales Associate
Sherwin-Williams
07.2022 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
The Smithville Inn
03.2017 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
Central Hardin High School
Cecilia, KY06.2016
Skills
- Problem-Solving
- Customer Service
- Customer experience
- Customer Service and Engagement
- Inventory Control
- Time Management
- Store Opening and Closing
- Customer Service Management
- Staff Supervision
Timeline
Assistant Store Manager
Sherwin-Williams
10.2023 - Current
Sales Associate
Sherwin-Williams
07.2022 - 01.2023
Server
The Smithville Inn
03.2017 - 07.2022
High School Diploma -
Central Hardin High School
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