Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Ethan Feener

2183 Erin Lane,TN

Summary

Adaptable IT Administrator with four years leading effective and efficient support teams. Skilled at enhancing and replacing outmoded and inefficient support policies and technologies. Expert at hands-on service for demanding projects. Dedicated to providing first-rate support experiences. Seasoned IT professional with exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Specialized in planning and implementation of new processes.

Overview

10
10
years of professional experience

Work History

Data Analyst II

HCA
Nashville, TN
07.2021 - Current
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Delivered timely support by tracking issues and communicating resolutions to end users.
  • Improved processes and procedures to achieve key performance metrics.
  • Developed reports or created dashboards, providing financial-related information to make informed business decisions.
  • Redesigned processes to maximize benefits and quantifiable improvement in business metrics and illustrate roadmaps to future projects.
  • Performed statistical data analysis to inform customer groups.
  • Remained current on latest IT developments and advancements to automate and modernize systems.
  • Monitored competitive landscape to develop knowledge of prevailing trends, financials and operating drivers across multiple industry segments.
  • Gathered and organized data to analyze current industry trends.
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Disseminated information regarding tools, reports or metadata enhancements.
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions.

Business Analyst

HCA
Nashville, TN
08.2020 - 07.2021
  • Collaborated with management in multiple departments to drive clinical process change initiatives.
  • Analyzed information systems and applications to identify specifications for implementation projects.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Pinpointed inefficiencies in business processes and recommended improved policies.
  • Identified bottlenecks in processes and implemented new and improved procedures and policies to ease friction and improve productivity.
  • Analyzed businesses to determine financial impact of potential investments to support risk assessment.
  • Developed organizational change management strategies adopted by key stakeholders and evangelized across departments.
  • Computed, recorded and proofread data in preparation of records and reports.
  • Reviewed company software and business programs to determine value and assess viability in live environment.
  • Designed new salesforce solutions, when needed.
  • Learned new technologies and development tools quickly.
  • Prioritized work effectively and handled multiple competing demands.
  • Prepared test data and planned and conducted module testing.
  • Tested software before delivering it to users.
  • Utilized modern IDEs (Eclipse, Visual Studio) and SCM tools, including SVN and Git.
  • Developed requirements for system modifications and new system installations.
  • Applied security measures into systems development, supporting final products' resistance to intrusion and exploitation.
  • Integrated object-oriented design and development techniques into projects to support usability goals.
  • Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.

Calibration Physicist

K&S Associates
Nashville, TN
07.2019 - 05.2021
  • Completed work in compliance with applicable safety and electrical code requirements.
  • Adhered to all environmental regulations with handling, repair and disposal of devices.
  • Oversaw returns processing and database of related information.
  • Documented expectations based on methodologies and detailed actual results from experiments.
  • Tested and debugged equipment such as Well Chambers & Therapy Chambers.
  • Reviewed independent checks of Therapy & Diagnostic calculations for all fields.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

IT Administrator

K&S Associates
Nashville, TN
04.2016 - 05.2021
  • Managed IT projects and installed and implemented a new Order Entry System.
  • Oversaw all major migration projects for twenty-nine users, in alignment with budget and time constraints.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Updated network systems to support confidential company operations and eliminate hacking ability.
  • Obtained project specifications for security products.
  • Developed data models and database designs to plan projects.
  • Communicated with data architects, programmers and engineers to keep projects on track.
  • Installed and supported hardware and software, including desktops, servers and printers.
  • Worked closely with end users to solve problems related to hardware and software.
  • Determined and alleviated hardware, software and network issues.
  • Delivered high level of support and maintenance to all network systems, including hardware, software and applications to maximize efficiency and reduce bottlenecks.
  • Supervised configuration of local area network, wide area network and corporate Internet system.
  • Performed routine troubleshooting and network monitoring.
  • Drafted IT productivity reports to inform director.
  • Oversaw VPNs to deliver secure virtual network access to remote users.

IT Manager

Advanced Clinical Physicist
Lebanon, TN
02.2019 - 06.2021
  • Enforced company policies, answered coworkers' questions and trained new personnel.
  • Identified operational and performance issues and worked with managers to resolve concerns.
  • Served as liaison between certain departments to implement new improvement plans and changes.
  • Trained users to operate and manage hardware and software.
  • Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
  • Maintained inventory of IT supplies by checking and documenting levels regularly.
  • Installed over thirty motherboards, processors and graphics cards.
  • Backed up data each evening, helping alleviate lost information following malware incident.
  • Performed daily maintenance of computer systems to keep network processes fluid.
  • Developed data models and database designs to plan projects.
  • Worked as part of project teams to coordinate database development and determine project scopes and limitations.
  • Monitored traffic to websites.
  • Crafted mobile-friendly websites and transitioned legacy site to mobile-friendly platform.
  • Built layouts according to customer parameters using HTML5 and CSS3.

IT Manager

Q.E.D.
Nashville, TN
06.2018 - 05.2021
  • Wrote and uploaded blog posts and articles to drive traffic to client sites.
  • Monitored client accounts for questions and feedback to provide exceptional experience for customers.
  • Analyzed and monitored engagement processes to determine site glitches.
  • Created paid ads for clients to run on Google Ads, achieving 72% ROI.
  • Audited website performance each year to make positive adjustments to marketing plans.
  • Created dynamic web apps using PHP and MySQL to suit individual client needs.
  • Tested and maintained core product software to provide optimization and reliable functionality for end users.
  • Implemented backup system to protect site from outages, data loss and data corruption.
  • Assisted end users by maintaining and supporting both Windows and Mac-based computers.

Senior Social Media Specialist

Audience of One
Lebanon, TN
01.2019 - Current
  • Developed and implemented strategic social media marketing plans.
  • Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
  • Utilized platforms such as Twitter and Facebook to promote products, services and content.
  • Analyzed market data to determine and target key audience or segments.
  • Collaborated with social media influencers such as top musicians, athletes, companies and press to drive brand optimization.
  • Served as main point of contact for clients, answering questions and responding to messages.
  • Identified trends through assessment of competitor activities.
  • Analyzed and monitored engagement processes to determine site glitches.
  • Prepared and presented reports every month to update stakeholders about success of each strategy.

General Manager

CR2M
Tallahassee, FL
06.2016 - 08.2021
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
  • Removed malware and viruses from laptops and desktop systems using specialized software.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Installed appropriate security patches to eliminate security vulnerabilities.
  • Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
  • Maintained strong working relationships with vendors and outside IT consultants.
  • Ran cables from existing patch panels to new patch panels to secure router and switches in proper location.
  • Maintained hardware and software for networks and assisted in installation and upgrade of servers.
  • Assessed networks and systems to identify weaknesses and implemented fixes for risk mitigation.
  • Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
  • Performed tests on newly installed hardware and software to provide components that interface correctly with each other and network.
  • Repainted walls, removing old paint or wallpaper and preparing surfaces for new applications.
  • Operated hand and power tools to complete repairs.
  • Used professional grade tools and equipment to perform wide range of handyman services.
  • Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
  • Prepared units to ensure cleanliness and readiness for new tenants.
  • Maintained compliance with internal and regulatory safety standards.
  • Diagnosed and repaired mechanical issues according to industry standards.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Used rulers and micrometers to inspect parts to determine changes in dimension requirements.
  • Worked with outside vendors to prepare for large system installations and complex repairs.
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Cleared pathways of overgrowth, debris and snow to reduce hazards.
  • Pruned trees and bushes to improve visibility and shapes.
  • Trimmed shrubbery and trees to help plants produce more flowers and fruit to benefit wildlife.
  • Planted bulbs, bushes, trees and flowers to enhance environment.
  • Dug irrigation trenches for play-area enclosures, gazebos and other small construction projects.
  • Hung lights, wreaths and garlands to prepare for winter holidays.

Marketing Manager

GAP
Mount Juliet, TN
02.2014 - 06.2017
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Maintained professional network of potential clients and business opportunities.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Coordinated and managed major proposal processes from initiation to implementation.
  • Researched market competitors to identify potential new products and service opportunities.
  • Exceeded sales and profit goals by supervising all marketing and planning activities.
  • Represented company interests through monitoring employee concerns and providing thoughtful, remedial recommendations to senior leadership team.
  • Enhanced employee welfare by adhering to established procedures for duration of investigations and disciplinary actions.

Education

MBA -

Capella University
Minneapolis
04-2024

Bachelor of Science - Theoretical Linguistics

Middle Tennessee State University
Murfreesboro, TN
05.2017

IT Certificates - Computer Science And Programming

Code Academy

Salesforce Certificates - Salesforce Administrative & GUI Development

Trailhead - Salesforce

Skills

  • Network security management
  • Computer systems installation
  • System upgrades
  • Disaster recovery procedures
  • Performance improvements
  • Network repairs and maintenance
  • Working knowledge in HTML, CSS, JAVA, SQL
  • Interpersonal and written communication
  • Security improvements
  • Agile work processes
  • Project coordination
  • Scope definition
  • Fluent in Spanish
  • Planning
  • Relationship building
  • Data entry experience
  • Strong listening talents
  • System troubleshooting
  • Quality control
  • Multitasking
  • Conflict resolution
  • Troubleshooting
  • Supervision
  • Application installations
  • Debugging
  • Troubleshooting and diagnostics
  • Computer maintenance
  • Windows XP/Vista
  • Hardware configuration
  • Customer support needs assessment
  • Technical Troubleshooting
  • Service desk support
  • Call Center Operations
  • Hardware diagnostics
  • LAN/WAN
  • Hardware upgrades
  • Equipment repair
  • Software upgrades
  • Teambuilding
  • CRM workflow development
  • SalesForce UI development
  • Relational database models and SQL
  • Project Management
  • Data mining
  • Computer skills
  • People skills
  • Data management
  • Scrum processes
  • Agile best practices
  • Software process management
  • Presentation skills
  • Scrum methodology

Affiliations

  • Member, Alumni Association

Timeline

Data Analyst II

HCA
07.2021 - Current

Business Analyst

HCA
08.2020 - 07.2021

Calibration Physicist

K&S Associates
07.2019 - 05.2021

IT Manager

Advanced Clinical Physicist
02.2019 - 06.2021

Senior Social Media Specialist

Audience of One
01.2019 - Current

IT Manager

Q.E.D.
06.2018 - 05.2021

General Manager

CR2M
06.2016 - 08.2021

IT Administrator

K&S Associates
04.2016 - 05.2021

Marketing Manager

GAP
02.2014 - 06.2017

MBA -

Capella University

Bachelor of Science - Theoretical Linguistics

Middle Tennessee State University

IT Certificates - Computer Science And Programming

Code Academy

Salesforce Certificates - Salesforce Administrative & GUI Development

Trailhead - Salesforce

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Ethan Feener