Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interests
Timeline
Generic

Ethan Fields

Tea

Summary

Dynamic and detail-oriented professional with expertise in oil changes and tire installation, honed at Walmart. Proven track record in enhancing customer satisfaction through exceptional service and relationship building. Adept at vehicle diagnostics and service scheduling, contributing to a high-performing team environment while ensuring safety and efficiency in all operations. Dedicated to satisfying customer needs with high-quality automotive support. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

7
7
years of professional experience

Work History

Tire and Lube Technician

Walmart
09.2021 - Current
  • Kept shop areas neat, clean, and free of safety hazards.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Assisted team members in completing complex repairs, fostering collaboration within the workplace.
  • Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Trained new technicians in company procedures and best practices, contributing to a high-performing team environment.

Sales Associate

Walmart
02.2018 - 09.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Education

High School Diploma -

Tea Area Highschool
Tea, SD
05-2021

Skills

  • Oil change expertise
  • Computer skills
  • Tire installation
  • Vehicle diagnostics
  • Attention to detail
  • Customer service
  • Customer relations
  • Service scheduling
  • Documentation skills
  • Relationship building

Accomplishments

  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

Languages

English
Full Professional

Interests

  • I like working with my hands and fixing things
  • I enjoy helping others and giving back to the community
  • Avid Reader
  • Auto Repair/Restoration
  • Hiking
  • Strategy Games
  • Music

Timeline

Tire and Lube Technician

Walmart
09.2021 - Current

Sales Associate

Walmart
02.2018 - 09.2021

High School Diploma -

Tea Area Highschool

Similar Profiles

CREATE PROFILE
Ethan Fields