Ethan Fields
Tea,South Dakota
Summary
Dynamic and detail-oriented professional with expertise in oil changes, tire installation, and Sales. Proven track record in enhancing customer satisfaction through exceptional service and relationship-building. Adept at vehicle diagnostics and service scheduling, contributing to a high-performing team environment, while ensuring safety and efficiency in all operations. Dedicated to satisfying customer needs with high-quality automotive support. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for a collaborative approach and a commitment to excellence. Knowledgeable about vehicle features and operations, dealer services and aftermarket products. Hardworking and goal-oriented professional possessing excellent interpersonal and time management skills.
Overview
6
6
years of professional experience
Work History
Car Sales Consultant
Billion Nissan
Sioux Falls, South Dakota
06.2025 - Current
- Conducted vehicle demonstrations, showcasing features and benefits to potential buyers.
- Negotiated sales terms with customers to finalize deals effectively.
- Resolved customer inquiries and concerns, enhancing overall satisfaction during the buying process.
- Provided excellent customer service throughout entire transaction process from initial contact until completion of sale.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Maintained knowledge of inventory, ensuring accurate information on available vehicles.
Tire and Lube Technician
Walmart
09.2022 - 06.2025
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Improved customer satisfaction by providing timely and accurate tire and lube services.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Assisted team members in completing complex repairs, fostering collaboration within the workplace.
- Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Trained new technicians in company procedures and best practices, contributing to a high-performing team environment.
Sales Assosiate
Walmart
Sioux Falls, South Dakota
10.2019 - 09.2022
- Assisted customers with product selection and provided excellent service.
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new staff on operational procedures and customer service standards.
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
Education
High School Diploma -
Tea Area Highschool
Tea, SD05-2021
Skills
- Oil change expertise
- Computer skills
- Tire installation
- Vehicle diagnostics
- Attention to detail
- Customer service
- Customer relations
- Service scheduling
- Documentation skills
- Relationship building
- Negotiation techniques
- Customer relationship management
- Sales techniques
- Product knowledge
- Goal setting
- Effective communication
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
Hobbies and Interests
- Working hands on and fixing things.
- Enjoy helping others and giving back to the community.
- Avid Reader
- Auto Repair/Restoration
- Hiking
- Strategy Games
- Music
- Golf
Timeline
Car Sales Consultant
Billion Nissan
06.2025 - Current
Tire and Lube Technician
Walmart
09.2022 - 06.2025
Sales Assosiate
Walmart
10.2019 - 09.2022
High School Diploma -
Tea Area Highschool
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