Jennifer Filipek

• Prepared operational oversight for 5 Conference and Training Centers
• Coordinated the execution of up to 400 corporate and client events on a monthly basis
• Managed 10 Training Center Managers and directed daily operations.
• Supervised multiple service providers for technology, food service, and business center services.

Achievements

• Developed the Training Center Standard Operating Procedures Manual used for global counterparts.
• Authored the New Facility Opening Guide used globally in all Training Center facilities.
• Created the New Employee Training Manual for Training Center Managers.
• Implemented the position of Conference Aide and established a training curriculum.

• Facilitated conference center services for 43 meeting rooms, including a 400-seat auditorium with professional theater-style technology.
• Managed a 30-person staff and ensured that the standards of Harrison Conference Services were maintained.

Achievements

• Created a proposal for a Reception Services Program and developed a training curriculum
• Restaffed and restructured the Conference Service Department for superior service reviews

• Administered all aspects of the theater rental business, including contract writing, facility usage, and financial settlement for over 500 events.
• Produced an annual budget of over one-half million dollars and consistently attained department fiscal year goals.
• Directed a 400-person volunteer corps, including recruitment, motivation, orientation, and training.

Achievements

• Organized and promoted major corporate and in-house special events, and on-site music festivals.
• Addressed and resolved any patron issues or concerns, resulting in superior customer service reviews.
• Established a solid network of rental clients by developing strong business relationships for repeat business.
• Revamped the volunteer orientation program improving the efficiency of the corps and increasing accuracy of procedures