Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ethan Fuqua

Oklahoma City

Summary

Experienced with handling guest interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and maintaining loyalty.

Dynamic and detail-oriented professional with a proven track record at Hideaway, excelling in customer/guest service and team leadership. Recognized for enhancing guest satisfaction through effective communication and upselling techniques. Proficient in POS systems and committed to fostering positive guest relationships, ensuring memorable dining experiences.

Committed to ensuring guest satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer/guest service best practices and adept at exploring different solutions to address guest needs effectively.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Server/Bartender

Hideaway
04.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to guest needs.
  • Worked with POS system to place orders and manage bills.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties as lead server, ensuring the dining area was prepared for perfect service transitions.
  • Enhanced guest satisfaction by promptly attending to their needs and providing personable service.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items and specials.

Customer Service Representative

Ben E. Keith
06.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in repeat business.
  • Handled escalated calls efficiently.
  • Responded to customer requests for products, services, and company information.
  • Coordinated with the transportation department to expedite shipping for customer orders.
  • Maintained detailed records of customer delivery schedules and truck orders, ensuring accurate documentation and follow-up.
  • Provided vacation coverage for Sales Representatives when needed.

Online Grocery Associate

Walmart
11.2020 - 06.2021
  • Managed multiple priorities, consistently meeting or exceeding deadlines for order pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage for customer pick up.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.

Shift Leader

Taco Bell
07.2018 - 11.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Completed orders on the food service line, in order to provide orders quickly and accurately for customers.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

Education

Westmoore High School
Moore, OK

Skills

  • Consistent work performance
  • Exceptional guest/customer service
  • Enhanced memory skills
  • Guest engagement
  • Customer relationship management
  • Customer service
  • Detail-oriented data management
  • Computer proficiency
  • Microsoft Excel
  • Focused listening
  • Effective team leadership
  • Supportive demeanor

Timeline

Server/Bartender

Hideaway
04.2024 - Current

Customer Service Representative

Ben E. Keith
06.2021 - Current

Online Grocery Associate

Walmart
11.2020 - 06.2021

Shift Leader

Taco Bell
07.2018 - 11.2020

Westmoore High School

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