Ethan Gaddis
Ocala
Summary
Motivated and client focused candidate with a strong background in customer interactions and service solutions seeking the Client Service Associate position. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient service.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
State Farm
03.2022 - Current
- - Answered inbound calls, emails, and in-office inquiries from customers.
- - Updated customer information and maintained accurate records.
- - Scheduled appointments for licensed agents to discuss coverage options.
- - Built strong customer relationships through professional, friendly communication.
- - Handled billing inquiries and processed payments.
- - Strengthened teamwork skills by collaborating with agents on client meetings.
- - Improved office efficiency by organizing customer information and notating interactions.
Front Desk Receptionist
Allstate
08.2022 - 03.2023
- Managed multi-line phone system, routing calls efficiently to appropriate departments
- Provided exceptional customer service, addressing inquiries and resolving issues promptly
- Maintained organized front desk area, ensuring professional appearance and functionality
- Scheduled appointments using electronic calendar management software for optimal resource allocation
- Collaborated with team to improve front desk procedures, enhancing overall workflow efficiency
Team Member/Trainer
Chick-fil-A
06.2017 - 08.2022
- Enhanced customer satisfaction by delivering exceptional service in fast-paced settings.
- Ensured store cleanliness to uphold company standards and customer expectations.
- Quickly resolved customer issues to maintain high satisfaction and repeated business.
- Trained and coached new team members on procedures for consistent performance.
- Supported shift leaders to maintain procedural compliance, boosting team efficiency.
Education
Business Administration -
College of Central Florida
Ocala, FL12-2026
High School Diploma -
Forest High School
Ocala05-2021
Skills
- Technical Skills
- Interpersonal Skills
- Microsoft Office
- Customer Service Tools
- Call Handling & Billing Systems
- Data Entry
- Teamwork
- Communication
- Problem-solving
- Professionalism
- Adaptability
- Conflict Resolution
Awards, Honors, & Activities
- Bright Futures Scholarship Recipient, - Employee of the Month (8 times) – Chick-fil-A, - National Honors Society Member, - Completed 900+ volunteer hours, - Student Ministry Leader – FBC Ocala, - Missions Intern – FBC Ocala, - Trained New Employees at Chick-fil-A and State Farm
Timeline
Front Desk Receptionist
Allstate
08.2022 - 03.2023
Customer Service Representative
State Farm
03.2022 - Current
Team Member/Trainer
Chick-fil-A
06.2017 - 08.2022
Business Administration -
College of Central Florida
High School Diploma -
Forest High School