ETHAN GILBERT

Responsible for the execution of all drink choices on Starbucks menu, as well as any modifications to meet customer needs. Adhered to all safety, cleanliness, and decorum standards. Above average ability to multitask in a fast-paced, high-demand environment. Personally oversaw the customer experience to meet and exceed customer needs, and built lasting relationships with regulars. Educated customers on store offerings and coffee culture. Regularly delegated tasks and led team to achieve sales and drive-through goals. Trained new team members with positive reinforcement and respectful, encouraging coaching. Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.