Ethan Gorozabel
Buffalo,NY
Summary
Detail-oriented professional with expertise in customer service, inventory management, and effective communication. Proven ability to resolve customer complaints and manage inventory discrepancies to enhance operational efficiency.
Overview
2
2
years of professional experience
Work History
Inbound Expert
Target
Buffalo, New York
09.2025 - Current
- Operated lift and hand trucks to transfer materials to and from target areas.
- Logged inbound and outbound discrepancies for wrong products, incorrect quantities and damages.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Identified order discrepancies and damaged items and notified supervisor.
- Analyzed complex problems quickly and effectively implemented successful solutions.
- Developed knowledge of product features, pricing plans and promotions for upselling purposes.
- Maintained positive relationships with customers through effective communication.
- Worked closely with team members to ensure quality standards were met.
- Participated in training sessions to stay up-to-date on new products or services.
- Resolved customer complaints in a timely manner by providing appropriate solutions.
- Loaded completed orders on pallets according to delivery numbers.
- Monitored stock levels and communicated replenishment needs to supervisors efficiently.
- Supported promotional events by setting up displays and arranging merchandise effectively.
- Operated stock replenishment systems to support timely inventory restocking efforts.
- Assisted in processing inbound merchandise and ensured proper inventory organization.
- Collaborated with team members to maintain a clean and orderly sales floor.
Cashier
Hannaford Supermarket
New Hartford, New York
07.2023 - 03.2025
- Operated cash register, processing customer transactions efficiently.
- Assisted customers with inquiries and product location in the store.
- Maintained clean and organized checkout area for customer convenience.
- Balanced cash drawer at shifts' end to ensure accuracy.
- Collaborated with team members to manage peak hours effectively.
- Handled returns and exchanges, following store policies diligently.
- Promoted store promotions to enhance customer engagement during checkout.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Offered customers carry-out service at completion of transaction.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered customers' questions and provided information on store procedures or policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Built and maintained productive relationships with employees.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained work area and kept cash drawer organized.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
Education
Bachelor of Science - Mechanical Engineering
University At Buffalo
Buffalo, NY05-2029
Skills
- Team collaboration
- Customer service
- Inventory management
- Data analysis
- Effective communication
- Empathy and patience
- Time management
- Microsoft Office Suite
- Task prioritization
- Safety and compliance
- Safety procedures
- US Driver's license
- Stock rotation
- Attention to detail
- Barcode scanning
- Teamwork and cooperation
- Pallet jack use
- Relationship building
- Inventory software
- Team player mentality
- Returns handling
- Adobe Creative Suite
- CAD
- Microsoft Office Suite
- Fusion360/ Inventor
- 3D Printing and Rendering
- Windows os Skills
Languages
Spanish
Limited
Affiliations
- 3D Printing
- Proficient in CAD
- CNC Milling
- Laser Cutting
- Technical Drawings
- Fusion 360 / Inventor
- Robotics
Accomplishments
ENGINEERING PROJECTS
Creating a boat out of balsa wood that provides the fastest time around the track. Fall 2025
•Proposed modification of Box Fan by adding multiple foldable legs with caster wheels for enhanced maneuverability and a bracket for holding legs.
•Performed Final testing elements during 5 tests to measure speed and stability
•Created bill of materials (BOM) for all raw materials and produced cost analysisxalong with Speed to Distance ratio.
•Designed 10 parts of the Box Fan using sketches and prototypes a final assembly drawing.
- GPA- 3.5/4.0
Timeline
Inbound Expert
Target
09.2025 - Current
Cashier
Hannaford Supermarket
07.2023 - 03.2025
Bachelor of Science - Mechanical Engineering
University At Buffalo