Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ethan Gong

Lincoln,CA

Summary

Enthusiastic and reliable that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner along with fast service. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server

Ivy Park At Roseville
10.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Front of House Team Member

Panda Express
01.2021 - 10.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Helped guests at tables when in need of assistance.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Reset tables between guests by restocking low items and wiping down surfaces.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.

Education

Associate of Science - Geography

Sierra College
Rocklin, CA
05.2024

High School Diploma -

Woodcreek High School
Roseville, CA
05.2021

Skills

  • Order Management
  • Food Running
  • Supply Restocking
  • Guest Engagement
  • Table Bussing
  • Quality Control
  • Point of Sale Operation
  • Cash Handling
  • Table Setting Knowledge
  • Troubleshooting
  • Cool Under Pressure
  • Order Accuracy

Accomplishments

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Timeline

Server

Ivy Park At Roseville
10.2022 - Current

Front of House Team Member

Panda Express
01.2021 - 10.2022

Associate of Science - Geography

Sierra College

High School Diploma -

Woodcreek High School

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Ethan Gong