Summary
Overview
Work History
Skills
Accomplishments
Timeline
Generic

Ethan Gonzales

Vancouver,wa

Summary

Results-driven professional with extensive experience in delivering exceptional customer support. Excels in managing concerns and resolving conflicts to maximize customer satisfaction. Possesses a strong background in customer relations and communication, consistently striving to provide the highest level of service. Dedication to understanding and addressing customer needs allows for effective rapport building and fostering positive relationships. Hardworking individual available for 40+ hours per week, including weekends and evenings, with a proven track record of providing optimum customer service in establishments that serve 50 to 100 customers daily.

Overview

3
3
years of professional experience

Work History

Housekeeper

Lifespace Senior Services
12.2023 - 06.2024
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Operated electronic backpack vacuums and floor sweepers.
  • Adhered to professional house cleaning checklist.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Dusted picture frames and wall hangings with cloth.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Polished fixtures to achieve professional shine and appearance.
  • Changed bed linens and collected soiled linens for cleaning.

Courtesy Clerk

Safeway
02.2023 - 06.2023
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Collected more than 30 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
  • Assisted customers with checkout process to foster prompt and smooth transactions.
  • Handled shelf restocks and merchandised front lane areas to drive sales.

Courtesy Clerk

Safeway
04.2021 - 05.2021
  • Addressed customer needs for price checks and merchandise retrieval from upper shelves or stockroom.
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Collected more than 30 shopping carts from parking lot daily and cleaned and dried soiled and wet carts.
  • Helped customers take merchandise out of store and loaded items into vehicles.

Skills

  • Safe cleaning with chemicals
  • Ergonomics and safety training
  • Cleaning techniques
  • Restroom detailing
  • Stock replenishment
  • Sales expertise
  • Safety awareness
  • Shelf stocking
  • Product rotation
  • Store maintenance
  • Teamwork and collaboration
  • Store cleaning

Accomplishments

  • Cleaned an average of 5 2500sqft homes per day.
  • Cleaned and replenished supplies for up to 30 rooms per shift.
  • Worked 15 overtime hours during the holiday season at the request of management.
  • got two 50 cent raises in 2 months

Timeline

Housekeeper

Lifespace Senior Services
12.2023 - 06.2024

Courtesy Clerk

Safeway
02.2023 - 06.2023

Courtesy Clerk

Safeway
04.2021 - 05.2021

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Ethan Gonzales