Ethan Gorog
Henrietta,NY
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Enhanced sales through data-driven merchandising strategies and effective staff training. Skilled in performance analysis and process improvements, fostering a culture of accountability and boosting customer engagement. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
Store Manager
Russell Cellular Verizon Wireless
03.2019 - Current
- Led daily store operations, ensuring optimal customer service and team performance.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Mentored and trained junior sales staff on effective selling techniques.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Trained and mentored staff, fostering a culture of teamwork and accountability.
- Developed promotional strategies, enhancing customer engagement and increasing foot traffic.
- Managed scheduling for store shifts to accomplish proper staffing at all times.
Food Line Leader /Assistant Warehouse Manager
Honeoye Falls Marketplace
01.2016 - 03.2019
- Supervised daily food production operations, ensuring quality and adherence to safety standards.
- Coordinated inventory management, optimizing stock levels to reduce waste and enhance availability.
- Implemented process improvements that increased efficiency in food assembly and service delivery.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty to the marketplace.
- Managed scheduling and delegation of tasks, maximizing productivity among team members.
- Created new recipes, outlined steps, and training staff on correct preparation.
Education
Associate of Biblical Studies - Theological Studies
Elim Bible College
Lima, NY01-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- POS systems
- Store operations
- Performance analysis
- Process improvements
- Microsoft Excel
- Microsoft outlook
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Promoted to Store Manager in only a month.
Timeline
Store Manager
Russell Cellular Verizon Wireless
03.2019 - Current
Food Line Leader /Assistant Warehouse Manager
Honeoye Falls Marketplace
01.2016 - 03.2019
Associate of Biblical Studies - Theological Studies
Elim Bible College
Similar Profiles
Evan BlankenshipEvan Blankenship
Wireless Sales Associate at Russell Cellular Verizon WirelessWireless Sales Associate at Russell Cellular Verizon Wireless
Tina ThompsonTina Thompson
Store Manager at Russell Cellular Verizon WirelessStore Manager at Russell Cellular Verizon Wireless
Joseph CastanedaJoseph Castaneda
Sales Representative Manager at Russell Cellular Verizon WirelessSales Representative Manager at Russell Cellular Verizon Wireless
Adora CarrAdora Carr
Lead Teacher at KinderCare Learning CentersLead Teacher at KinderCare Learning Centers
Megan CardonMegan Cardon
Student Teacher at NAStudent Teacher at NA