Ethan Grace
Lancaster,CA
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
11
11
years of professional experience
Work History
Store Manager
WinCo Foods
Lancaster , CA
07.2023 - Current
- Large focus on transition management, coming into a new market in a store dealing with great adversity at the time. Focusing on employee morale through engagement and support during a difficult time of change.
- Adapted to a diverse customer base and optimized store management in an unfamiliar community.
- Multi-unit management through all departments and areas within the store to ensure everyone is on the same page and has similar goals in mind.
- Developed strategies to maximize sales and profitability.
- Focused heavily on employee engagement, morale, as well as training and development to improve measurable metrics within the store.
- Assisted in training my peers and other managers in the district on our metrics and data mining, creating presentations and trainings, and presenting them to the district.
- District-level communication on directives given by higher-ups, as well as following up to ensure completion.
- Ranked among the top three performers company-wide for achieving exceptional growth in a previously underperforming store within the district.
- Encouraged high customer service standards and monitored staff compliance.
- Excelled at data analysis, not just for my store but for the district as a whole, sharing that information to help all stores see an increase in metrics.
- Focused on customer satisfaction and trained employees to adjust their mindset on how to best take care of our patrons.
- Recruited, trained, and supervised new employees, focusing on frequent check-ins with all new employees to increase morale and retention.
- Ensured compliance with safety regulations and company policies.
- Identified areas for growth by analyzing financial data and conducted regular meetings with all teams to highlight our positive performance as well as areas that require improvement.
- Performed regular price checks and competitor store conditions to ensure competitive pricing and store standards.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, and profits, and reviewed them frequently with department managers.
- Reduced general liability claims by more than half.
- Monitored employee performance and identified performance gaps for retraining and coaching opportunities.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored day-to-day operations while also staying focused on big picture items.
Store Manager
WinCo Foods
Oceanside , CA
02.2022 - 07.2023
- Balanced the challenges of entering an unfamiliar market in a new role. In a newly promoted position. I spent a lot of my time learning and growing within my new role to best set me up for success.
- Learned a new, unfamiliar clientele and how to best merchandise and manage my store in a new community.
- Developed strategies to maximize sales and profitability.
- Focused heavily on employee engagement, morale, as well as training and development to improve measurable metrics within the store.
- Resolved customer complaints in a timely manner.
- Recruited, trained, and supervised new employees, focusing on frequent check-ins with all new employees to increase morale and retention.
- Ensured compliance with safety regulations and company policies.
- Analyzed financial data to identify areas of improvement. Regularly holding meetings to go over our financials with all departments to identify areas where we are excelling and where we can improve.
- Performed regular price checks and competitor store conditions to ensure competitive pricing and store standards.
- Assessed operational efficiency of the store's departments.
- Prepared monthly reports on sales figures, expenses, and profits, and reviewed them frequently with department managers.
- Monitored employee performance and identified performance gaps for retraining and coaching opportunities.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored day-to-day operations while also staying focused on big picture items.
Assistant Store Manager
WinCo Foods
Bozeman , MT
01.2021 - 02.2022
- Focus on training and development of new employees in a market unfamiliar with our business.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Worked for extended periods of time in all departments to ensure I had a great understanding of the business as a whole.
- Planned, ordered, and merchandised all areas of the store to maximize sales, units, and basket size increases.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Created an environment within the store to build retention in an area that has low applicant flow and high turnover.
Assistant Store Manager
WinCo Foods
Eureka , CA
05.2018 - 01.2021
- Transitioned into a new role in a new market in a store that was unique in layout as well as customer base.
- Took charge of distressed freight crew, utilizing expert training methods and skills to enhance their operational ration into becoming the best in the district.
- Focused on training and development of the lead clerks and department managers.
- Handled challenges amidst the pandemic to support both customers and staff needs.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Coordinated with vendors to secure product availability at competitive prices.
- Assisted in the development of a system that identifies rotation needs for display items through collaboration with inventory control.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Manager Apprentice
WinCo Foods
Chico , CA
07.2017 - 05.2018
- Rapidly improved skillset within a new role with hands-on support from an outstanding management team.
- Learned how to write schedules, monitor hours used, and operating ratios.
- Learned how to read and understand store financial reports.
- Developed strong leadership skills in leading cross-functional teams across diverse departments, enhancing performance through effective training and boosting team spirit.
- Enhanced verbal communication skills, particularly in challenging conversations.
- Completed a management training program and learned a great understanding of all aspects of my position.
Lead Clerk
WinCo Foods
Redding , CA
05.2016 - 06.2017
- Planned, ordered, and merchandised store displays to boost sales and maintain proper inventory levels.
- Trained and developed new employees in a variety of departments.
- Provided support to management with daily operations of the office.
- Supervised a team of clerks in performing clerical duties.
- Performed light bookkeeping duties such as preparing journal entries or reconciling accounts.
- Resolved conflicts between employees by providing guidance on proper protocols.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Troubleshot office equipment, computer hardware and software issues.
Clerk
WinCo Foods
Redding , CA
12.2013 - 05.2015
- Operated cash register to process cash, check, and credit card transactions.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Assisted customers with locating items in the store.
- Received shipments of merchandise and stocked shelves accordingly.
- Organized backroom stock, ensuring product is properly stored and labeled.
- Checked for expired or damaged products and removed them from shelves promptly.
- Operated a forklift to move pallets of merchandise around the warehouse.
- Communicated with supervisors regarding any issues related to stocking activities.
- Trained new employees on proper stocking procedures and safety protocols.
- Ordered merchandise to ensure proper inventory levels and avoid out-of-stocks.
Education
High School Diploma -
Shasta High School
Redding, CA06-2013
Skills
- Employee Engagement
- Training and development
- Data Analysis
- Transition management
- Operational Excellence
- Learning agility and adaptability
Timeline
Store Manager
WinCo Foods
07.2023 - Current
Store Manager
WinCo Foods
02.2022 - 07.2023
Assistant Store Manager
WinCo Foods
01.2021 - 02.2022
Assistant Store Manager
WinCo Foods
05.2018 - 01.2021
Manager Apprentice
WinCo Foods
07.2017 - 05.2018
Lead Clerk
WinCo Foods
05.2016 - 06.2017
Clerk
WinCo Foods
12.2013 - 05.2015
High School Diploma -
Shasta High School
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