Ethan Greeley
Sulphur Springs,TX
Summary
Dedicated Technical Support Associate with expertise in customer relationship management and problem-solving. Successfully trained new technicians and documented efficient troubleshooting procedures, contributing to improved service delivery and customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Associate
Signature Solar
Sulphur Springs, Texas
09.2023 - Current
- Assisted in training of new technicians including current supervisor, and current L&D senior manager.
- Assisted customers by diagnosing technical issues and providing appropriate solutions based on product knowledge.
- Documented troubleshooting procedures to enhance support efficiency and improve customer satisfaction.
- Managed customer communication by ensuring timely updates and follow-ups on ongoing technical issues.
- Facilitated software installation support for clients, ensuring seamless integration and functionality.
- Maintained accurate records of customer interactions and technical support incidents for future reference.
- Provided remote support assistance to clients, addressing their concerns through various communication channels.
- Provided guidance to less experienced technicians when needed.
- Used remote login tools to assist clients with technical and product questions.
- Escalated complex issues to senior technical staff, ensuring proper follow-through until resolved.
Front of House Employee
Pizza Inn
Sulphur Springs, Texas
01.2021 - 09.2023
- Welcomed guests upon arrival and ensured a positive first impression.
- Coordinated with kitchen staff to ensure timely food delivery.
- Monitored dining area for cleanliness and restocked supplies as needed.
- Communicated with team members to ensure smooth operations during peak hours.
- Handled cash and credit transactions accurately to ensure financial integrity.
- Processed payments using cash registers or POS systems accurately and efficiently.
- Performed opening and closing duties such as counting money, organizing supplies.
- Assisted with training new front of house employees on procedures and policies.
- Stocked and maintained buffet tables to keep ample food offerings available to guests.
- Delivered orders to customer homes.
Sales Associate
Plato's Closet
Texarkana, TX
04.2020 - 09.2020
- Executed inventory management practices, ensuring accurate stock levels and organization.
- Processed sales transactions accurately and efficiently, ensuring customer satisfaction.
- Supported visual merchandising initiatives to create an inviting shopping atmosphere.
- Managed cash register operations, including cash handling and end-of-day reconciliation.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Technical Support Fundamentals -
Coursera
http://coursera.org/verify/4VD3SQGBP29K09-2023
Skills
- Diagnosing technical issues
- Remote support
- Troubleshooting procedures
- Software installation
- Customer interaction management
- Customer relationship management
- Training and development
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Remote problem resolution
- Email administration
- Customer service expert
- Product troubleshooting
- Hardware upgrades
- Needs assessment
- Hardware troubleshooting
- Hardware configuration
- Network configuration
Certification
NABCEP, PVA Associates Certification
Custom Section 2
References
- Kaleb Brown- 903-841-2210
- Travis Williams- 903-249-0663
- Jenna Williams- 903-676-7597
- Sean Fryer- 907-723-4659
Timeline
Technical Support Associate
Signature Solar
09.2023 - Current
Front of House Employee
Pizza Inn
01.2021 - 09.2023
Sales Associate
Plato's Closet
04.2020 - 09.2020
Technical Support Fundamentals -
Coursera