Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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Ethan Gretsky

Anthony,NM

Summary

Results-driven customer service and marketing professional with 10 years of experience. Dedicated to delivering exceptional service to customers and ensuring the highest level of satisfaction. Skilled in efficient problem-solving, conflict resolution, negotiation, and de-escalation techniques. Known for adaptability, quick grasp of new concepts, dependability, organization, and teamwork.

Overview

7
7
years of professional experience

Work History

Director of Marketing

Freshies LLC
03.2024 - Current
  • Managed cross-functional teams to execute successful marketing initiatives, enhancing company reputation and customer engagement.
  • Regularly presented marketing insights and recommendations to executive leadership, ensuring alignment with overall business objectives.
  • Developed comprehensive marketing plans for product launches, resulting in increased sales and market share.
  • Boosted brand awareness by implementing targeted marketing campaigns and strategic partnerships.
  • Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
  • Continually maintained and improved company's reputation and positive image in markets served.

Member Solutions Specialist

White Sands Federal Credit Union
04.2023 - 03.2024
  • Promptly answers all phone calls
  • Resolving member complaints and concerns
  • Processing transactions such as, transfers, wires, opening new accounts
  • Cross-selling Credit Union products and services that benefit the member
  • Properly documenting member interactions and escalations in detail for seamless resolutions
  • Maintains compliant with ever changing banking regulations
  • Collaborates with my team and other departments to make sure the member is always put first

Front Desk Supervisor

Fairfield Inn & Suites/ SpringHill Suites
12.2021 - 04.2023
  • Responsible for training new representatives and maintaining satisfactory service
  • Monitors authorization exception reports variance reports, DOD reports, and verifies/organizes/ records/ and prepares cash deposits
  • Efficiently coordinates with other departments, to ensure our guests receive excellent service
  • Provides information to potential groups to increase revenue
  • Remains familiar with all in-house groups and payment needs, maintains respectful and warm atmosphere with colleagues and guests
  • Helps with different projects and events, with a yearning to learn more
  • Oversees and maintains public areas of the hotel, stocking all food and drink products

Member Advisor

First Light Federal Credit Union
03.2021 - 11.2021
  • Worked independently with limited supervision in a high volume inbound and outbound call center
  • Remained familiar with all Credit Union products and services, ensuring the highest quality of member service and confidence
  • Resolved member concerns, inquiries, and/or complaints with a one-call resolution while maintaining positive member relations
  • Helped strengthen member relations by creating connections through referrals of products and/or services by identifying members' financial needs

Member Service Representative/ Brand Ambassador

1st Advantage Federal Credit Union
11.2017 - 04.2020
  • Answered all inbound phone calls while utilizing 'down time' to process member requests in a high call volume call center
  • Tasked with resolving escalated phone calls, balancing general ledgers, and recording all legal documentation for the department
  • Coordinated with other departments and branches to resolve inquiries and recommend Credit Union products/services that best fit a member's financial needs
  • Accepted and submitted loan applications and referred different/ alternative options (ie; secured loans/ consolidation loans) that would benefit the member and the organization the most
  • Always puts the members first while promoting the Credit Union Philosophy 'People helping People.'
  • Accepted an additional role as a Brand Ambassador in August of 2019
  • I was responsible for representing the Credit Union in a positive light at colleague functions, community functions, and fundraisers

Education

High School Diploma -

Woodside High School
Newport News, VA

Skills

  • Effective Communication Skills
  • Organizational Skills
  • Conflict Resolution
  • Problem Solving
  • Telephone Etiquette
  • Computer Proficient
  • Positive and Kind Hearted
  • Complaint Resolution
  • Interpersonal Skills
  • Skilled Multitasker
  • Strong Leader
  • Creative direction
  • Content strategy
  • Product marketing

Leadership Experience

Experienced, results-driven leader with a proven track record. Skilled in setting clear vision, motivating team members, fostering positive work environment through communication and collaboration. Expertise in decision-making, coaching, development. Passionate about empowering individuals, leveraging strengths, and achieving collective goals through effective leadership.

Timeline

Director of Marketing

Freshies LLC
03.2024 - Current

Member Solutions Specialist

White Sands Federal Credit Union
04.2023 - 03.2024

Front Desk Supervisor

Fairfield Inn & Suites/ SpringHill Suites
12.2021 - 04.2023

Member Advisor

First Light Federal Credit Union
03.2021 - 11.2021

Member Service Representative/ Brand Ambassador

1st Advantage Federal Credit Union
11.2017 - 04.2020

High School Diploma -

Woodside High School

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Ethan Gretsky