Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ethan Gutierrez

Berkeley,California

Summary

Hi, I'm Ethan Gutierrez. The thing about is that once I get the slightest bit of passion, there is a slim chance anyone is outworking me. I'm a self-starter and a very quick learner. I'm only just getting further and further experience in different fields, with an eagerness to continue growing. I have 4+ years of experience in Customer/Guest Relations, with growing Management experience. I'm ready for a new opportunity, and hopeful for a place to grow.

Overview

6
6
years of professional experience

Work History

Assistant Director of Finance

Aaron Johnson Scholarship (AJS)
Florida City, FL
01.2024 - Current
  • Develop financial strategies and goals to support the mission of the Aaron Johnson Scholarship
    program
  • Develop and maintain financial planning models to support strategic decision-making and forecasting for the scholarship program
  • Ensure compliance with all financial regulations and reporting requirements
  • Analyze financial data and provide insights and recommendations to improve the financial
    management of the Aaron Johnson Scholarship program
  • Collaborate with program managers to identify funding needs and opportunities for the Aaron
    Johnson Scholarship program
  • Implement cost-saving measures to maximize the financial resources of the Aaron Johnson
    Scholarship program
  • Develop and implement cost-saving initiatives to maximize the financial resources of the Aaron
    Johnson Scholarship program
  • Curated Companies, Donors, and Grants to secure future funding for the Scholarship.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Provided guidance and support on accounting policies and procedures to staff members in the finance department.
  • Created detailed reports for senior management on budgeting, forecasting and variance analysis.
  • Monitored daily cash flow activities, including investments, payments and receipts.
  • Developed strategic partnerships with leading industry players in order to expand revenue streams.
  • Utilized advanced analytics tools such as Power BI or Tableau for data visualization purposes.
  • Regularly monitored market trends in order to make informed decisions about investments or new product launches.

On-Site Manager

SG Real Estate
09.2023 - Current
  • Interviewed, hired, and trained new workers.
  • Oversaw all daily office operations and equipment maintenance.
  • Created weekly and monthly reports and presentations for management team.
  • Maintained records and logs of work performed and materials and equipment used.
  • Inspected cleanliness of common areas and offices.
  • Assumed responsibility for personnel deployed to work site.
  • Coordinated with local building inspectors to verify compliance with all building codes and regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry tenants.
  • Handling work orders regarding various issues: maintenance, moving, vendors, etc.

GSW Rep/Concierge

Golden State Warriors/Chase Center
09.2023 - Current
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
  • Developed and implemented guest service policies and procedures to drive loyalty and referrals.
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.

Stage Door Attendant/Executive Assistant

Zellerbach Hall TDPS
10.2021 - 12.2023
  • Helped guests transport large items.
  • Greeted customers with smile and provided friendly, knowledgeable service.
  • Provided information about current and future events at facility.
  • Verified credentials of patrons desiring entrance into press box and permitted only authorized persons to enter.
  • Scheduled and managed staff, such as volunteer usher corps.
  • Assisted patrons by giving directions to points in and outside of the facility and providing information about local attractions.
  • Guided patrons to exits and provided assistance in case of emergency.
  • Operated two-way devices to summon emergency assistance or communicate with staff.
  • Controlled personnel access by monitoring the identification of individuals entering restricted areas.
  • Maintained working knowledge of locations of various departments, buildings, and access routes.
  • Advised management of potential security risks or hazards.
  • Provided employees and visitors with proper company-issued identification, maximizing security.
  • Monitored entry-exit activity, allowing only authorized personnel to enter the facility.
  • Maintained crowd control at the scene of accidents or injuries to assist victims and investigate causes.
  • Reacted quickly to suspicious activities and events to prevent and isolate potential dangers.
  • Secured exits and entrances at the end of operations, controlling access to the building.
  • Maintained and securely retained a series of keys, controlling access to locked areas,
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
  • Provided typing, word processing, and clerical support and assisted with special projects.
  • Answered questions about the organization and provided callers with addresses, directions, and other information.
  • Used sign-in sheets and other check-in procedures to track visitors on-premises.
  • Signed for incoming deliveries and notified employees of packages.

Near Peer Mentor

GEMS AEOP
07.2018 - 08.2022
  • Shared resources, opportunities, and activities to support mentees' learning and development.
  • Met mentee formally, informally, in-person and virtually to offer support.
  • Assessed students' knowledge, comprehension, and study habits to track progress and set realistic goals.
  • Established a trusting relationship with mentees by maintaining professionalism and honoring confidentiality.
  • Counseled all students individually to assist in overcoming obstacles, making proper choices to stay focused and adjusting to college life.
  • Held one-on-one strategy sessions to examine mentee strengths and weaknesses and construct realistic milestone goals
  • Confronted at-risk behavior and crafted strategies to encourage adherence to the success path after the conclusion of mentoring
  • Shared learning and practices leading to personal improvement and acquisition of life skills
  • Kept participants motivated by drawing on personal experiences and connecting them to community resources
  • Ran workshops to build social skills, strengthen problem-solving abilities, and improve decision-making capabilities
  • Supported, motivated, and coached clients, working alongside professional staff to provide holistic support
  • Organized information sessions with fellow mentors to exchange resources and helpful strategies to nurture relationships with students
  • Encouraged students going through difficult times, helping them persevere and be ready for later educational and personal challenges
  • Counseled individuals to improve their understanding of personal, social, and behavioral problems related to their unique situations
  • Served as an integral member of the special education team, providing counseling services
    Provided guidance and recommended coping mechanisms for youth dealing with difficult issues
  • Applied superior negotiation, communication, and conflict management skills to facilitate effective discussions

Student Leader

Dominguez High School Robotics
08.2018 - 06.2021
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained employees on overall skills, (i.e.: coding, entrepreneurship, public speaking, building, etc.) and assigned duties.
  • Oversaw day-to-day activities in the program, fostering an inspiring atmosphere to optimize employee experiences.
  • Coordinated educational programs and outreach activities for lower-income populations
  • Organized thorough records and produced timely reports detailing the activities of the organization.
  • Established clear administrative controls and processes to help the team meet the outlined short- and long-term organizational objectives.
  • Delegated tasks for other club officers and committees.
  • Oversaw club meetings and supervised special events.
  • Planned club activities to recruit members and engage with the community.
  • Managed club budgets, expenditures, and other financial responsibilities.
  • Completed annual club reports and documentation for supervisors and sponsors

Education

Bachelor of Science - Doubling in Biology/Economics

University of California Berkeley
Berkeley, CA
05.2025

High School Diploma -

DOMINGUEZ HIGH SCHOOL
Compton
06.2021

Skills

  • Time Management
  • Critical Thinking
  • Call Answering and Routing
  • Promotions and Special Events
  • Suspicious Activity Monitoring
  • Staff Management
  • Project Management
    Budgeting
  • Creative Merchandising
  • Peer counseling
  • Advise students on Academic support
  • Staff training and development
  • Counsel individuals
  • Public speaking
  • Creative thinking
  • Networking
  • Problem-solving
  • Technology-Savvy
  • Strategic Planning
  • Financial Planning

Accomplishments

  • Professional Development and acquiring a money donation from Aerospace for my Robotics Program
  • Honor Roll 4 years in a row
  • Science Fair Winner in Applied Physics 3 years in a row
  • Awarded FTC Dean's List Semi-Finalist
  • Awarded Top 100 in FTC Robotics in California
  • Leader for Dominguez High Robotics Leader in MESA at Dominguez

Timeline

Assistant Director of Finance

Aaron Johnson Scholarship (AJS)
01.2024 - Current

On-Site Manager

SG Real Estate
09.2023 - Current

GSW Rep/Concierge

Golden State Warriors/Chase Center
09.2023 - Current

Stage Door Attendant/Executive Assistant

Zellerbach Hall TDPS
10.2021 - 12.2023

Student Leader

Dominguez High School Robotics
08.2018 - 06.2021

Near Peer Mentor

GEMS AEOP
07.2018 - 08.2022

Bachelor of Science - Doubling in Biology/Economics

University of California Berkeley

High School Diploma -

DOMINGUEZ HIGH SCHOOL

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