Ethan Haataja
Elk River,MN
Summary
Results-driven retail professional with experience in supervising operations and developing sales strategies. Known for strong teamwork and collaboration, effectively training staff to enhance customer engagement and drive revenue growth.
Overview
6
6
years of professional experience
Work History
Connectivity Expert
AT&T
Chaska, MN
04.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Maintained knowledge of current promotions and product features to drive sales.
- Assisted customers in product selection, enhancing overall shopping experience.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Retail Store Manager
Gamestop
Fargo, ND
07.2021 - 02.2023
- Supervised daily store operations to ensure efficient workflow and optimal customer service.
- Developed and implemented sales strategies to enhance product visibility and increase revenue.
- Trained and mentored staff on company policies, customer engagement, and inventory management.
- Analyzed sales trends to forecast inventory needs and minimize stock discrepancies.
- Managed scheduling and payroll processes to optimize labor costs while maintaining service levels.
Bank Teller
Border Bank
Fargo, ND
07.2020 - 05.2021
- Processed customer transactions with accuracy and efficiency, ensuring compliance with banking protocols.
- Assisted customers with account inquiries, providing prompt and knowledgeable support to enhance satisfaction.
- Collaborated with team members to streamline cash handling procedures, improving operational efficiency.
- Trained new tellers on transaction protocols and customer service standards, fostering a collaborative work environment.
- Conducted regular audits of cash handling procedures, ensuring adherence to security measures and regulatory compliance.
- Monitored cash drawer balances, identifying discrepancies and resolving issues to maintain financial integrity.
Junior Sales Associate
Bath Fitter
Fargo, ND
11.2019 - 04.2020
- Assisted customers in selecting products tailored to individual needs.
- Demonstrated product features and benefits to enhance customer satisfaction.
- Established trust with new customers through active listening skills and genuine empathy towards their needs.
- Implemented upselling strategies for complementary products, contributing to an increase in overall average transaction value.
Education
Bachelor of Arts - General Studies
Minnsota State University
Moorhead, MN12-2023
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Computer skills
- Critical thinking
- Excellent communication
Accomplishments
Consistently top performering each month in sales attainment, topping the region multiple times in overall attainment and a number of metrics.
Timeline
Connectivity Expert
AT&T
04.2023 - Current
Retail Store Manager
Gamestop
07.2021 - 02.2023
Bank Teller
Border Bank
07.2020 - 05.2021
Junior Sales Associate
Bath Fitter
11.2019 - 04.2020
Bachelor of Arts - General Studies
Minnsota State University