ETHAN HALL
Bothell,WA
Summary
Dynamic and results-driven professional with a proven track record at Daiohs USA, elevating customer satisfaction through exceptional account management and problem-solving abilities. Spearheaded a team at Rosewood Luxury Hotel, boosting guest approval to 92%. Expert in guest relations and team leadership, consistently delivering beyond expectations.
Overview
3
3
years of professional experience
Work History
Customer Development Representative
Daiohs USA
Woodinville, WA
05.2024 - 11.2024
- Researched customer inquiries, identified solutions and provided resolutions.
- Monitored customer feedback to identify areas of improvement in product quality and customer service processes.
- Maintained accurate records of customer interactions and transactions.
- Assisted customers with product selection, ordering, returns and refunds.
- Managed relationships with key accounts by providing personalized service tailored to their specific needs.
Lead Server
Rosewood Luxury Hotel & Resorts Group
Kailua-Kona, HI
03.2023 - 04.2024
- Managed staff of 3 servers and 4 bussers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Elevated approval rating of guests from 64% to 92% in less than 6 months.
- Developed and implemented a table setup, resort-wide.
- Developed and implemented a cultural art tour, creating a new experience for guests to enjoy.
- Lead private dining events, connecting deeply with guests, and ensuring their return.
Server
Tropics Tap House
Holualoa, HI
01.2022 - 03.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Education
GED -
Centralia High School
Centralia, WA07-2021
Skills
- Team Leadership
- Problem-Solving
- Self Motivation
- Attention to Detail
- Reliability
- Guest Relations
- Problem-solving abilities
- Account Management
Affiliations
- In my free-time I enjoy creative writing, reading, cooking and spending time with my family.
Languages
English
Native/ Bilingual
Accomplishments
- I was promoted from Server to Lead Server in less than 4 months at Rosewood Resort's 'Kona Village'. I worked with confidential, high status guests on a daily basis; ensuring a professional and clean environment that was elevated to the highest standard.
- At Daiohs USA, I started as a CSR/Accountant. After dropping our debts over 60 days old from 45% to 7% in a few short months, I was promoted to a CDR- working with our most important accounts to ensure that their needs were always met.
References
References available upon request.
Timeline
Customer Development Representative
Daiohs USA
05.2024 - 11.2024
Lead Server
Rosewood Luxury Hotel & Resorts Group
03.2023 - 04.2024
Server
Tropics Tap House
01.2022 - 03.2023
GED -
Centralia High School
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