Ethan Hall
Charlotte,NC
Summary
Aspiring Cyber Security with strong understanding of collaborating with others while ensuring high-quality services and programs. Adept at utilizing Excel, PowerPoint, and Microsoft Teams to effectively manage operations. Career history of promoting adherence to organizational policies and industry standards.
Experienced with diagnosing and resolving technical problems efficiently. Utilizes strong communication skills to provide clear guidance and support to users. Knowledge of system maintenance and software troubleshooting ensures optimal performance and user satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
4
4
Certifications
Work History
Tech Support Analyst
LPL Financial
01.2025 - Current
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Created user accounts and managed access control.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Implemented process improvements that resulted in reduced ticket resolution times and increased first-call resolution rates.
- Established best practices for incident management, leading to improved response times and higher customer satisfaction levels.
- Monitored helpdesk and responded to incoming tickets to address support needs.
- Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
- Contributed towards a culture of continuous improvement within the organization by actively participating in quality assurance activities.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
- Answered customer support inquiries via specialized ticket tracking platforms.
- Increased efficiency of problem-solving by implementing automated diagnostics tools for common issues.
- Performed remote support tasks for mobile devices such as smartphones and tablets, correcting issues on iOS and Android units.
- Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
- Enhanced communication between departments by facilitating interdepartmental workshops focused on improving collaboration.
- Developed strong relationships with vendors, resulting in better collaboration during troubleshooting efforts.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured and tested new software and hardware.
Chef
Worldwide Order of Jehovah's Witnesses
08.2021 - 04.2024
- Prepared up to 800 meals during peak service hours, ensuring timely delivery of quality dishes to patrons
- Utilized Excel, PowerPoint, and Microsoft Teams to effectively manage inventory and streamline communication among team members
- Collaborated with a team of 25 culinary professionals during each shift to execute high-quality dining experiences
- Adhered to strict food safety protocols, including proper storage temperatures and frequent handwashing, to maintain compliance standards
- Collaborated with team members to maintain high standards of food safety and sanitation, ensuring a clean and hygienic kitchen environment
- Worked with kitchen staff to streamline food preparation processes, improving efficiency and reducing waste
- Participated in ongoing training and development programs to stay current with culinary trends and techniques
- Managed key aspects of inventory control, ensuring adequate supplies and ingredients were available for smooth kitchen operations
Ordained Minister
Watchtower Bible and Tract Society
08.2021 - 04.2024
- Contributed to quality programs on behalf of organization with mission of serving
Education
High School Diploma -
Charlotte Secondary School
Charlotte, NC08.2019
Testout Office Pro, PC Pro, Security pro, Network Pro
Central Piedmont Community College
Professionalism, Corporate etiquette, Networking, Career success
Year Up United
Charlotte, NCSkills
- Cyber Threats
- Incident Response
- Security Monitoring
- Security Policies
- Compliance Standards
- Risk Management
- Zoom
- Microsoft Excel
- Linux
- Microsoft PowerPoint
- Microsoft Office
- Computer Troubleshooting
- Customer support
- Technical troubleshooting
- Network troubleshooting
- Helpdesk software
- User account management
- Problem analysis
- Quality assurance
- Continuous improvement
- Support ticketing systems
- Application support
- Software knowledge
- Hardware support
- Remote support
- ITIL processes
- Ticketing systems
- Support services
- Application installations
- Failure resolution
- Call management
- Customer relationship management
- Ticket management
- Technical assistance
- Helpdesk operations
- Customer engagement
- Relationship building
- Client communication
- Escalation handling
- Hardware troubleshooting
- Issue resolution
- Service desk operations
- Troubleshooting and Diagnostics
- Software troubleshooting
- IT ticket documentation
- Online chat support
- Active listening
- Help desk support
- Organizational skills
- Issue and resolution tracking
- Interpersonal skills
- Customer needs assessment
- User support
- Microsoft windows and office
- Software evaluation
Certification
- Testout Office Pro
- PC Pro
- Security pro
- Network Pro
- Testout Corporation - Office Pro, 10/01/24
Awards
Recipient of award from Charlotte Secondary School for academic abilities.
Languages
English
Native or Bilingual
Timeline
Tech Support Analyst
LPL Financial
01.2025 - Current
Chef
Worldwide Order of Jehovah's Witnesses
08.2021 - 04.2024
Ordained Minister
Watchtower Bible and Tract Society
08.2021 - 04.2024
Testout Office Pro, PC Pro, Security pro, Network Pro
Central Piedmont Community College
Professionalism, Corporate etiquette, Networking, Career success
Year Up United
High School Diploma -
Charlotte Secondary School
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