Ethan Heitchew
Stafford,VA
Summary
Detail-oriented IT support professional with hands-on experience in digital systems, multimedia technologies, and end-user support. Skilled in troubleshooting hardware and software, configuring studio and computer equipment, and managing digital assets across multiple platforms. Proficient in Adobe Creative Suite, Microsoft Office 365, and emerging technologies including Unity and Unreal Engine. Strong communicator with proven ability to train users, document processes, and collaborate with cross-functional teams to deliver reliable technical solutions. Highly organized, adaptable, and committed to maintaining efficient and user-friendly technology environments.
Overview
6
6
years of professional experience
Work History
Digital Support Intern
Wild Flour Sweets
01.2025 - 05.2025
- Provided technical support for content management across multiple digital platforms.
- Troubleshot account access, posting errors, and system settings to maintain consistent online presence.
- Used software tools to edit, organize, and optimize digital media, ensuring high-quality output.
- Compiled and presented performance reports, using data-driven insights to recommend improvements.
SACC Intern
Fairfax County Government
06.2023 - 01.2025
- Supervised large groups of children to ensure safe and structured activities in a dynamic environment.
- Organized and led educational and recreational activities, promoting teamwork and creativity.
- Communicated effectively with parents and staff to provide progress updates and address concerns.
- Adapted quickly to unexpected situations, demonstrating problem-solving and conflict resolution skills.
Freelancer
Death Ridge Brewery
05.2019 - 08.2020
- Created video advertisements and digital ads for Death Ridge Brewery's social media.
- Designed logo and promotional material for clients in the Adobe suite.
Education
Bachelor of Science - Digital Information Design
Winthrop University
Rock Hill, SC05-2025
Skills
- Desktop support
- Data backup and retrieval
- Remote access technology
- Technical issues analysis
- Multimedia content creation
- Collaboration & Teamwork
- Customer service
- Broadcast Media Development
- Microsoft Office 365 Suite
Relevant Skills
- Practiced troubleshooter with excellent diagnostics and repair abilities.
- Boost system performance by thoroughly evaluating and correcting different hardware and software issues.
- Knowledge of network administration, backup, security management, email systems and applications support.
Timeline
Digital Support Intern
Wild Flour Sweets
01.2025 - 05.2025
SACC Intern
Fairfax County Government
06.2023 - 01.2025
Freelancer
Death Ridge Brewery
05.2019 - 08.2020
Bachelor of Science - Digital Information Design
Winthrop University
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