Ethan Helmstetter
Salisbury,MD
Summary
Experienced Hotel Front Desk Agent/Night Auditor with over 5 years of guest service experience. Consistently delivers first-rate service and fosters positive relationships with guests to promote customer satisfaction and loyalty. Tech-savvy, highly accurate, and efficient with data entry in PMS and general operations.
Overview
7
7
years of professional experience
Work History
Certified Nursing Assistant
TidalHealth Peninsula Regional Medical Center
01.2024 - Current
- Facilitates patient involvement with the prescribed therapeutic activities on the unit.
- Monitors patient activities and promotes daily structure.
- Runs topical groups and recreational activities.
- Provides nursing support for all aspects of direct patient care (vital signs, assisting with daily needs, etc.)
- Responds to crises that may arise while utilizing appropriate verbal de-escalation and/or physical restraint techniques; staff are trained in a Therapeutic Intervention Program and are recertified every 6 months.
Night Auditor
Harrison Group Hotels-DoubleTree by Hilton
03.2022 - 01.2024
- Checked guests in and out of the hotel and processed payment quickly in a friendly, professional manner
- Answered phone inquiries for reservations and in-house guest requests
- Attended to guest requests for housekeeping items, information about the area and hotel, assisted with luggage, entered wake up calls, etc
- Attended to guest concerns promptly to ensure satisfaction and ensured building was secure
- Kept desk and lobby area organized and clean, ensured information was accurately entered into PMS system, stocked Market and coffee area
- Performed Audit, filled out appropriate accounting reports, and corrected errors as needed
Guest Service Representative
Holiday Inn & Suites-Philadelphia West/Drexel Hill
06.2020 - 03.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
Night Auditor
Ramada Inn by Wyndham-Aimbridge Hospitality
03.2019 - 08.2019
- Checked guests in and out of the hotel and processed payment quickly in a friendly, professional manner
- Worked with Opera PMS
- Answered phone inquiries for reservations and in-house guest requests
- Attended to guest requests for housekeeping items, information about the area and hotel, assisted with luggage, entered wake up calls, etc
- Attended to guest concerns promptly to ensure satisfaction and ensured building was secure
- Kept desk and lobby area organized and clean, ensured information was accurately entered into PMS system, stocked Market and coffee area
- Performed Audit, filled out appropriate accounting reports, and corrected errors as needed
- Set up and prepped for start of continental breakfast
Front Desk Clerk/Night Auditor
Harrison Group Hotels-Quality Inn/Holiday Inn
09.2017 - 01.2019
- Checked guests in and out of the hotel and processed payment quickly in a friendly, professional manner
- worked with a variety of PMS systems at different properties including ChoiceAdvantage, Opera, OnQ, Fosse, etc.
- Answered phone inquiries for reservations and in-house guest requests
- Attended to guest requests for housekeeping items, information about the area and hotel, assisted with luggage, entered wake up calls, etc
- Attended to guest concerns promptly to ensure satisfaction and refer to management as needed
- Kept desk and lobby area organized and clean, ensured information was accurately entered into PMS system, stocked Market and coffee area
- Performed Audit, filled out appropriate accounting reports, and corrected errors as needed when working overnight
Education
Bachelor of Science - Psychology
Frostburg State University
Frostburg, MD12.2020
Skills
- Customer service
- Detail-oriented
- Computer skills
- Issue resolution
- Financial transactions
- Familiar with Restaurants and things to do on the Eastern Shore
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Certified Nursing Assistant
TidalHealth Peninsula Regional Medical Center
01.2024 - Current
Night Auditor
Harrison Group Hotels-DoubleTree by Hilton
03.2022 - 01.2024
Guest Service Representative
Holiday Inn & Suites-Philadelphia West/Drexel Hill
06.2020 - 03.2022
Night Auditor
Ramada Inn by Wyndham-Aimbridge Hospitality
03.2019 - 08.2019
Front Desk Clerk/Night Auditor
Harrison Group Hotels-Quality Inn/Holiday Inn
09.2017 - 01.2019
Bachelor of Science - Psychology
Frostburg State University
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