Ethan Henley
Summary
Recent graduate with a solid foundation in business operations and data management. Focused on analyzing business processes and implementing technology solutions to enhance workflow efficiency. Eager to apply technical and administrative skills in a dynamic business environment.
Overview
7
7
years of professional experience
Work History
MANAGEMENT ASSISTANT
ENTERPRISE MOBILITY
BALTIMORE
07.2025 - Current
- Oversaw branch operations, including customer interactions and backend processes.
- Developed marketing strategies and gained experience in business management.
- Coordinated fleet management and monitored branch performance through a complex set of KPIs.
- Created action plans to address underperforming aspects of the business.
- Supported financial management tasks, including invoicing and processing expense claims.
MANAGEMENT INTERN/AUTOMOTIVE DETAILER
ENTERPRISE MOBILITY
ELLICOTT CITY
09.2020 - 07.2025
- Coordinated vehicle transportation and organized lot layout to enhance daily operations.
- Ensured timely vehicle readiness for rental, contributing to excellent customer service.
- Then transitioned to a management intern position, delivering high-quality customer service by assisting clients with vehicle rentals, reservations, and account inquiries in a fast-paced environment.
YOUTH BASKETBALL COACH
COLUMBIA RAVENS YOUTH BASKETBALL PROGRAM
COLUMBIA
02.2023 - 12.2023
- Developed and led practice programs for youth basketball teams, enhancing player skills and teamwork.
- Organized team events and tournaments, while providing guidance and mentorship to players.
CUSTOMER SERVICE ASSOCIATE
WALGREENS
ELLICOTT CITY
07.2019 - 02.2020
- Delivered exceptional customer service by resolving customer concerns and providing tailored product recommendations.
- Partnered with team members to achieve sales goals through effective collaboration and communication.
- Processed transactions accurately and efficiently at the point of sale.
- Maintained store appearance by organizing shelves and managing inventory displays.
Education
Bachelor of Arts - Business Technology Administration
UNIVERSITY OF MARYLAND BALTIMORE COUNTY
BALTIMORE, MD05-2025
Associate's degree - Business Administration
HOWARD COMMUNITY COLLEGE
COLUMBIA, MD12-2021
Skills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Knowledge of business software and technology platforms (SQL, Java, Adobe)
- Familiarity with database management systems
- Experience in financial and managerial accounting
- Ability to plan, organize, and execute projects
- Experience with project management tools, methodologies, and working with diverse teams
- Strong written and verbal communication skills
- Reporting technical information to non-technical stakeholders
- Data analysis and interpretation
- Problem-solving and critical thinking abilities
- Understanding of business processes and identifying areas for improvement
- Familiarity with process optimization techniques
Timeline
MANAGEMENT ASSISTANT
ENTERPRISE MOBILITY
07.2025 - Current
YOUTH BASKETBALL COACH
COLUMBIA RAVENS YOUTH BASKETBALL PROGRAM
02.2023 - 12.2023
MANAGEMENT INTERN/AUTOMOTIVE DETAILER
ENTERPRISE MOBILITY
09.2020 - 07.2025
CUSTOMER SERVICE ASSOCIATE
WALGREENS
07.2019 - 02.2020
Bachelor of Arts - Business Technology Administration
UNIVERSITY OF MARYLAND BALTIMORE COUNTY
Associate's degree - Business Administration
HOWARD COMMUNITY COLLEGE